Director of Infrastructure Operations

Southwest Virginia Higher Education Center; Virginia; On-site; USD 155,000 - 175,000; Full time

Job summary

Northern VA Community College seeks a Director of Infrastructure Operations to lead enterprise infrastructure, manage Microsoft 365/Google Workspace administration, and run secure digital workplace services.

Work with CIO/CTO and senior teams to deliver reliable cloud productivity solutions, ensure compliance, and guide technical teams in data center and cloud services. CJIS Level 4 and state/federal background checks are required.

Qualifications

• Experience leading enterprise IT teams and delivering reliable services.
• Ability to plan for short- and long-term infrastructure needs.
• Strong governance, licensing, and change-management knowledge.
• Experience implementing cloud security controls and MFA/conditional access.
• Excellent interpersonal and written communication skills.

Responsibilities

• Lead planning and administration of infrastructure services and cloud platforms (M365, Google Workspace, Exchange Online, Teams, SharePoint Online).
• Provide day-to-day operational leadership for data-center and cloud service teams.
• Establish governance, licensing, service health monitoring, and lifecycle management.
• Coordinate with security/compliance to implement cloud security controls and data protection.
• Oversee core system consoles for access, licensing, and tenant settings.
• Solicit input from employees on decisions and relay feedback to leadership.
• Must pass CJIS Level 4 and FBI/Virginia State Police background checks.

Skills

Leadership

Strategic planning

Team management

Cloud governance

Communication

Problem solving

Tools

Microsoft 365

Google Workspace

Exchange Online

SharePoint Online

OneDrive

Microsoft Entra ID

Microsoft Defender

eDiscovery

Job description

Title: Director of Infrastructure Operations

Agency: Northern VA Community College

Location: Fairfax County - 059

FLSA: Exempt

Hiring Range: $155,000 - $175,000

Full Time or Part Time: Full Time

Additional Detail

Job Description

General Description

This position serves as the Director of Infrastructure Services with primary responsibility for enterprise infrastructure, Microsoft 365 / Google Workspace administration, and secure digital workplace operations. The position assists the CIO/CTO and works collaboratively with senior managers, security, infrastructure, endpoint, and campus technology teams to deliver reliable, compliant, and user-centered cloud productivity services.

Duties and Tasks

• Lead planning, administration, and continuous improvement of Infrastructure Services, new and existing cloud platforms, with emphasis on Microsoft 365, Google Workspace, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID.
• Provide day-to-day operational leadership for teams responsible for data center services, Microsoft 365 & Google cloud services, on premises server and storage infrastructure, network services, advanced desktop, video engineering, telecommunications, and video conferencing.
• Establish and maintain tenant governance, administrative roles, licensing practices, service health monitoring, change management, lifecycle management, and operational standards for both data center services and cloud services.
• Coordinate with information security and compliance teams to implement cloud security controls, multi-factor authentication, conditional access, data loss prevention, retention, audit, eDiscovery, and secure external collaboration practices.
• Oversee configuration and administration of core system consoles for access, licensing, service plans, governance, and tenant-wide collaboration settings.
• Make regular requests from employees for updates and input on college decisions and share feedback with supervisors for inclusion in the NOVA Brief.
• Must be able to Pass CJIS Level 4 and FBI and Virginia State Police background check.

Minimum Qualifications

Required KSAs

• Demonstrated ability to lead people and get results through others.
• Ability to plan for both short term and long term.
• Ability to organize and manage multiple priorities and resources.
• Demonstrated ability to analyze and resolve problems at both functional and strategic levels.
• Customer orientation skills and attention to quality of service.
• Excellent interpersonal communication (oral and written) skills.
• Ability to work in a team environment.
• Demonstrated ability to develop high performance teams.
• Ability to drive accountability and productivity.
• Proven ability to ask probing questions and obtain thorough and relevant information.
• Demonstrate willingness to cross-train, and be cross-trained, in other roles/duties.
• Attention to detail with strong organizational skills.
• Ability in managing teams.
• Demonstrated ability to support a culture and reputation for excellence.
• Proven working knowledge in a fast-paced environment, with the ability to manage changing requirements on a regular basis.
• Proven client-facing skills, including demonstrable experience managing high impact customer relations.
• Ability to think strategically and analytically and implement operationally.
• Business Acumen; strong Customer Service/IT hybrid skill set.
• Demonstrated ability to implement and manage change.
• Self-sufficient and highly motivated approach to work.
• Demonstrated ability to make decisions with little need for direction and to function effectively as a team-oriented, self-starter working across cross-functional lines.
• Must have the ability to introduce innovative solutions and learn cutting edge technologies as they evolve.
• Must be results-oriented with a sense of urgency.
• Thorough knowledge of industry best practices.
• Working knowledge of Microsoft 365 administration centers, Google Workspace
• Administration, Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive,
• Microsoft Purview, Microsoft Defender, and endpoint management concepts.
• Ability to balance cloud productivity enablement with strong governance, least-privilege access, data protection, compliance requirements, and measurable service reliability.
• Knowledge of technical controls including conditional access, multi-factor authentication, privileged role assignment, audit logging, retention policies, sensitivity labels, data loss prevention, secure guest access, anti-phishing controls, mobile device/application management, and endpoint compliance.
• Ability to interpret service health advisories, message center updates, unified audit logs, sign-in logs, security alerts, compliance reports, and usage analytics to identify risks, resolve incidents, and recommend service improvements.

Minimum Work Qualifications

• Experience at an enterprise level.
• Experience in a fast-paced environment, with the ability to manage changing requirements on a regular basis.
• Experience in the implementation of new technology and promotion of technology use.
• Experience administering or overseeing Microsoft 365, cloud identity, cloud collaboration, messaging, security, compliance, licensing, and service management in an enterprise environment.
• Hands-on experience or direct oversight of cloud online administration, including mailbox configuration, distribution groups, shared mailboxes, transport rules, accepted domains, retention, archiving, anti-spam/anti-malware settings, and mail-flow troubleshooting.
• Experience supporting Microsoft Entra ID, including identity lifecycle processes, groups, administrative roles, authentication methods, conditional access, hybrid identity concepts, single sign-on, application registration governance, and privileged access management.

Additional Considerations

• Experience supervising multiple enterprise IT units (or related units) using state of the art equipment and software.
• Significant technology management experience.
• Demonstrated technology proficiency in enterprise-level technology and software.
• Microsoft, cloud, or security certifications such as Microsoft 365 Administrator, Azure
• Administrator, Identity and Access Administrator, Security Administrator, or equivalent credentials are preferred.
• Preferred experience with Microsoft Intune, endpoint compliance policies, mobile application protection, Defender for Office 365, Defender for Endpoint integrations, Microsoft Purview information protection, eDiscovery, audit, and records retention.