DIRECTOR OF CLINICAL OPERATIONS - MARRIAGE AND FAMILY THERAPY

Council for Relationships; Philadelphia (Philadelphia County); Hybrid; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Director of Clinical Operations to lead their clinical infrastructure and practice management systems. This vital role involves overseeing client intake, supervising Office Directors, and managing clinician hiring and onboarding. With a commitment to operational excellence and strategic growth, the ideal candidate will ensure a high-quality experience for both clinicians and clients. This position offers a hybrid working model, combining remote and in-person engagements, making it a perfect opportunity for those passionate about enhancing mental health services.

Qualifications

• 7+ years of clinical experience with 3+ years in clinical operations.
• Strong leadership and operational management skills required.

Responsibilities

• Supervise Client Care Team and oversee intake workflows.
• Manage clinician hiring and onboarding processes.

Skills

Leadership Skills

Team Building

Operational Management

Clinical Supervision

Education

Advanced Degree in Marriage and Family Therapy

Licensure (LMFT, LCSW, LPC)

Job description

DIRECTOR OF CLINICAL OPERATIONS - MARRIAGE AND FAMILY THERAPY

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Position Purpose

The Director of Clinical Operations leads CFR's clinical infrastructure and practice management systems to ensure high-quality experience for both clinicians and clients. This role oversees client intake systems, supervises Office Directors and the Client Care Team, maintains CFR's office facilities, and manages clinician hiring and onboarding. With an eye toward strategic growth and operational excellence, this position plays a vital role in CFR's clinical leadership.

Key Responsibilities

• Supervise the Client Care Team, including oversight of intake workflows and service conversion success.
• Directly supervise and support Office Directors across all CFR locations; lead monthly OD team meetings.
• Oversee practice operations across offices, ensuring systems are consistent and supportive of quality care.
• Guide sliding scale fee structure implementation and communication updates.
• Collaborate with leadership on office leasing and facilities standards.
• Lead clinician recruitment, onboarding, and supervision planning.
• Maintain clinical engagement by managing a part-time caseload (minimum 5 clients/week).

Qualifications

• Advanced degree in Marriage and Family Therapy or related field.
• Licensure (LMFT, LCSW, LPC, etc.) preferred.
• 7+ years of clinical experience; 3+ years in clinical operations or supervision.

Qualities and Skills

• Strong leadership and team-building skills.
• Operational savvy with a systems-oriented mindset.
• Commitment to CFR's mission of accessibility and excellence.

Working Conditions

Hybrid model with remote and in-person meetings as needed.

Physical Requirements

Repetitive motions, light lifting up to 20 pounds.

Additional Information

Therapists are W-2, fee-for-service employees with flexible schedules and rates. Minimum caseload of 8 clients, with opportunities for more.