Director of Clinic Operations

OU Medical Center; Oklahoma City (OK); On-site; USD 150,000 - 220,000; Full time

Job summary

OU Health in Oklahoma City is seeking a Director of Clinic Operations to lead multi-site outpatient clinical operations, ensuring safety, quality, regulatory compliance, and exceptional patient experiences.

You will partner with physician leadership and enterprise support services to translate strategy into effective daily operations while advancing OU Health's mission of high-quality, patient-centered care.

Qualifications

• Bachelor's degree in Healthcare or Business Management related fields required.
• At least 5 years of progressive leadership experience in healthcare multi-site operations required.
• Certification/License/Registration: None required.

Responsibilities

• Provide strategic and operational oversight for an assigned portfolio of clinics across locations.
• Ensure clinics operate safely, efficiently, and in compliance with policies and regulatory requirements.
• Identify operational risks and implement corrective actions to maintain high reliability.
• Accountable for clinic performance across quality, patient experience, access, productivity, financial performance, and employee engagement.
• Use data dashboards and benchmarks to drive continuous improvement and operational excellence.
• Lead performance management including hiring, coaching, development planning, corrective action, and succession planning.
• Foster a culture of accountability, collaboration, inclusion, and continuous learning consistent with the OU Health Way.
• Lead annual operational and capital budgeting processes for assigned clinics.

Job description

Position Title

Director of Clinic Operations

Department

OUHP Clinic Administration

Job Description

The Director of Clinic Operations is responsible for the leadership and oversight of multi-site outpatient clinical operations. This role ensures consistent operational performance across multiple clinics, including safety, quality, regulatory compliance, patient experience, employee engagement, and financial stewardship. This Leader partners closely with physician leadership, clinic leadership, and enterprise support services to translate organizational strategy into effective daily operations while advancing OU Health's mission of high-quality, patient-centered care.

Essential Job Duties

• Operational Leadership
  • Provide strategic and operational oversight for an assigned portfolio of clinics, potentially spanning multiple specialties and locations.
  • Ensure clinics operate efficiently, safely, and in compliance with organizational policies and regulatory requirements.
  • Identify operational risks and implement corrective actions to maintain high reliability and readiness.
• Performance & Quality Management
  • Accountable for clinic performance across key metrics including quality, patient experience, access, productivity, financial performance, and employee engagement.
  • Utilize data, dashboards, and benchmarks to drive continuous process improvement and operational excellence.
  • Lead initiatives to improve workflows, reduce waste, and enhance service delivery.
• Leadership & Workforce Management
  • Directly oversee clinic managers and administrative leaders.
  • Lead performance management activities including hiring, coaching, development planning, corrective action, and succession planning.
  • Foster a culture of accountability, collaboration, inclusion, and continuous learning consistent with the OU Health Way.
• Financial Stewardship
  • Lead annual operational and capital budgeting processes for assigned clinics.
  • Monitor expenses, productivity, and resource utilization to maintain adherence to approved budgets.
  • Partner with Finance to analyze trends and support sustainable growth and investment decisions.
• Strategic Planning & Change Management
  • Translate organizational and service-line strategies into operational plans and measurable initiatives.
  • Lead change initiatives related to clinic growth, access optimization, staffing models, and operational redesign.
  • Support expansion, consolidation, or transformation efforts as directed by senior leadership.
• Regulatory & Compliance Oversight
  • Ensure sustained compliance with applicable federal, state, and accreditation standards.
  • Maintain readiness for inspections, audits, and surveys through proactive monitoring and staff education.
  • Partner with Quality, Compliance, and Safety teams to address findings and continuous improvement needs.
• Collaboration & Communication
  • Serve as a key liaison between clinics, physician leaders, and enterprise support functions (HR, Finance, IT, Revenue Cycle, Facilities, Supply Chain, Quality).
  • Communicate clearly and consistently with leadership regarding performance, risks, and improvement initiatives.
  • Represent clinic operations on enterprise committees and workgroups as assigned.

General Job Duties

Performs other duties as assigned.

Minimum Requirements

• Education: Bachelor's degree in Healthcare or Business Management related fields required.
• Experience: At least 5 years of progressive leadership experience in a healthcare setting or multi-site clinical operations required.
• Certification/License/Registration: None required.

Knowledge, Skills & Abilities

• Advanced knowledge of healthcare operations, clinic workflows, and regulatory requirements, including Medicaid, Medicare, and federal/state compliance standards.
• Accountable for ensuring enterprise-level compliance, proactively mitigating risk, and leading escalation and resolution of complex regulatory issues.
• Demonstrated ability to lead and optimize operations across multiple clinics or large service lines, ensuring consistency, scalability, and exceptional patient and provider experiences.
• Drives alignment of operational strategies with organizational goals, financial targets, and growth initiatives.
• Strong ability to lead, develop, and coach leadership teams, including setting strategic direction, driving accountability, and overseeing performance management practices.
• Builds high-performing, engaged teams and succession pipelines in partnership with HR.
• Excellent verbal, written, and presentation skills, with the ability to influence stakeholders across all levels of the organization, including executive leadership and providers.
• Effectively communicates vision, expectations, and change initiatives to drive alignment and execution.
• Advanced analytical and problem-solving skills with the ability to interpre