Director of Ambulatory Operations

UVA Health; Virginia; On-site; USD 109,000 - 175,000; Full time

Job summary

UVA Health seeks an executive-level leader to oversee ambulatory programs across Primary Care, Pediatric Services, and Specialty Care, ensuring timely access to care, operational efficiency, patient safety, and fiscal integrity.

The role directs day-to-day operations across multiple outpatient clinics, manages budgets and KPIs, and partners with physician leaders, nursing, and management to drive service-line growth while maintaining HIPAA and regulatory compliance.

Qualifications

• Bachelor’s degree in healthcare administration, business, nursing, or related field (Master’s degree preferred).
• 5 to 7+ years of progressively responsible ambulatory/outpatient or hospital operations leadership, including 3+ years in multi-site leadership.
• Experience in managing operations in pediatrics and/or specialty clinics preferred.

Responsibilities

• Oversee day-to-day operations across multiple outpatient clinics delivering in person and/or virtual care.
• Manage operational and capital budgets, track KPIs, and meet cost and revenue targets.
• Optimize patient scheduling, centralize registration workflows, reduce wait times, and drive satisfaction scores.
• Recruit, mentor, and evaluate multi-tier clinic managers, supervisors, and clinical and access support staff.
• Ensure adherence to regulatory, safety, infection control, and accreditation standards (HIPAA and state guidelines).
• Collaborate with physician and provider leaders, APPs, and executive teams to support service-line growth and strategic initiatives.

Skills

Operational leadership

Strategic thinking

Budget management

Cross-functional leadership

Patient access improvement

Education

Bachelor’s degree in healthcare administration, business, nursing, or related field

Master’s degree preferred

Job description

Provides executive-level leadership within the Clinical Practice Group. Responsible for the clinical, administrative, operational, and financial outcomes of ambulatory programs within Primary Care, Pediatric Services, Specialty Care Services, or other assigned ambulatory service lines, under the direction of the CPG Chief Clinical Officer, Senior Director, and Medical Director. Works collaboratively with physician and provider leadership, nursing, medical center departments, management, faculty, and other stakeholders to ensure timely patient access to care, operational efficiency, effective and safe delivery of patient care, practice productivity, fiscal integrity, regulatory compliance, and high patient satisfaction.

Principal Duties And Responsibilities

Essential Functions of the Job:

• Operational Leadership: Oversee day-to-day operations across multiple outpatient clinics delivering in person and/or virtual care.
• Financial Stewardship: Manage operational and capital budgets, track key performance indicators (KPIs), and meet cost and revenue targets.
• Patient Access & Experience: Optimize patient scheduling, centralize registration workflows, reduce wait times, and drive satisfaction scores.
• Leadership & Supervision: Recruit, mentor, and evaluate multi-tier clinic managers, supervisors, and clinical and access support staff.
• Compliance & Quality: Ensure adherence to regulatory, safety, infection control, and accreditation standards (such as HIPAA and state guidelines).
• Strategic Partnership: Collaborate with physician and provider leaders, advanced practice providers (APPs), and executive teams to support service-line growth and strategic initiatives.

Position Compensation Range: The pay range for this role is $109,116.80 - $174,595.20 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Education

REQUIRED QUALIFICATIONS (Knowledge, Skills & Abilities):

• Bachelor’s degree in healthcare administration, business, nursing, or a related field (Master’s degree preferred).

Experience

• 5 to 7+ years of progressively responsible experience in ambulatory, outpatient, or hospital operations, including 3+ years in a multi-site or departmental leadership role. Experience in managing operations in pediatrics and/or specialty clinics preferred.

SUPERVISORY RESPONSIBILITIES:

Provides strategic and operational leadership for assigned teams, including direct supervision of managers and staff, talent development, workforce planning, performance management, and accountability for team outcomes.

WORKING CONDITIONS:

This is primarily a sedentary job involving extensive use of desktop computers. Requires travel for in person attendance for meetings and to practices under the Director’s purview to provide onsite leadership.

Success Factors

Bridging Clinical and Administrative Teams: Fostering shared governance, psychological safety, and open communication lines between providers, clinical and access support teams, and executive leadership.
Strategic Program Development: Evaluating community needs and identifying new market opportunities.
Data Driven Decision Making: Build and monitor KPIs to increase operational efficiency and patient access, and identify and mitigate operational risks.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.