Director of Client Success & Growth (Remote)

MedReview; United States; Remote; USD 135,000 - 155,000; Full time

Job summary

MedReview is seeking a Director of Account Management to serve as the primary day-to-day relationship partner for an assigned portfolio of clients. This remote role requires strong healthcare knowledge and consultative relationship-building across clients and internal teams.

You will coordinate communication between clients and MedReview, monitor service performance, resolve routine issues, and support business reviews to identify expansion opportunities.

Qualifications

• Bachelor's degree required.
• 3+ years of Account Management, client success, healthcare operations, or related experience.
• Experience managing complex client relationships across multiple internal teams.
• Working knowledge of healthcare claims, payment integrity, payer operations, or related healthcare services.

Responsibilities

• Serve as primary contact for assigned clients and coordinate communication across MedReview.
• Manage an assigned portfolio of clients and escalate enterprise issues to leadership as needed.
• Build trusted relationships and understand each client’s business priorities and expectations.
• Maintain regular client contact and ensure questions and requests are addressed promptly.
• Develop and maintain account plans, stakeholder maps, meeting records, and action-item tracking.
• Escalate risks and support resolution; monitor SLA performance and client commitments.
• Lead recurring client meetings and business reviews with support from leadership and SMEs.
• Prepare clear reporting on performance, savings, and operational results.

Skills

Account management

Healthcare ops

CRM tools

Presentation skills

Communication

Cross-functional teamwork

Problem solving

Education

Bachelor's degree

Tools

CRM

Job description

MedReview is seeking a Director of Account Management to serve as the primary day-to-day relationship partner for an assigned portfolio of clients. This remote role requires strong healthcare knowledge and consultative relationship-building across clients and internal teams.

You will coordinate communication between clients and MedReview, monitor service performance, resolve routine issues, and support business reviews to identify expansion opportunities.