Director of Client Success

Ladders; United States; Remote; USD 153,000 - 187,000; Full time

Benefits offered by this job

Medical, dental & vision

Life insurance

Disability insurance

401(k) with match

10 vacation days + sick time

Holidays & personal days

Profit-sharing bonus plan

Job summary

Ladders is seeking a Director of Client Success to lead our enterprise technology client operations in a fully remote role. You will guide cross-functional teams, translate data into action, and drive measurable business outcomes for senior leadership.

The ideal candidate balances strategic thinking with hands-on execution, communicates effectively with stakeholders, and excels in a fast-paced technology environment. This role offers strong growth and a proactive, results-driven culture.

Qualifications

• 5-7 years of relevant experience in client success or related field.
• Strong analytical and problem-solving skills.
• Proven ability to lead projects and cross-functional teams.
• Excellent communication and interpersonal skills.
• Bachelor's degree in a related discipline.

Responsibilities

• Lead cross-functional teams to achieve client success objectives.
• Analyze data to inform strategic decisions and reporting to leadership.
• Develop and implement process improvements in client operations.
• Collaborate with stakeholders to align on client goals and outcomes.
• Prepare and present reports to senior management.

Skills

Analytical thinking

Project leadership

Communication skills

Stakeholder management

Education

Bachelor's degree

Job description

For our client, we are seeking a Director of Client Success to join the team of a leader in the Enterprise Technology space.

This remote leadership role will guide client success operations across cross-functional teams, with a strong emphasis on project execution, stakeholder alignment, and measurable business outcomes. The Director will translate data into action, improve internal processes, and ensure reporting and decision support for senior leadership. This position is well suited for a strategic operator who can balance team leadership, analytical thinking, and effective communication in a fast-moving technology environment.

Location: Remote

Compensation: $153,000 - $187,000 annually

Responsibilities

• Lead cross-functional teams to achieve project goals
• Analyze data to inform strategic decisions
• Develop and implement process improvements
• Collaborate with stakeholders to align on objectives
• Prepare and present reports to senior management

Qualifications

• 5-7 years of relevant experience in the field
• Strong analytical and problem-solving skills
• Proven ability to lead projects and teams
• Excellent communication and interpersonal skills
• Bachelor's degree in a related discipline

Benefits

• Medical, dental, and vision insurance options
• Basic life insurance coverage
• Short- and long-term disability insurance
• 401(k) plan with company match
• Minimum of 10 vacation days plus sick time
• 8 company-paid holidays and 2 personal holidays
• Participation in a profit-sharing bonus plan

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification- your background could be exactly what this team needs.