Director of Client Services

Empower Tehama; Red Bluff (CA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

PTO 6 weeks annual

Health insurance

Dental & Vision

Life insurance

Retirement plan 100% match up to 3%

Job summary

Empower Tehama is seeking a Director of Client Services to lead and coordinate programs, services, and staff in alignment with our mission to serve survivors and families in the community.

The role partners with the Executive Director and the leadership team to ensure quality client care, program operations, and data-driven decision making while advancing organizational goals and accountability.

Qualifications

• Bachelor’s degree in a related field; equivalent combination of education and experience may be considered.
• Minimum 5 years' experience in nonprofit, social services, victim services, behavioral health, child welfare, or a related field.
• Minimum 2–3 years of supervisory or management experience, including staff development and program operations.
• Demonstrated experience working with survivors of interpersonal violence.
• Experience collaborating with multidisciplinary partners (law enforcement, courts, healthcare, schools, etc.)

Responsibilities

• Provide strategic oversight across programs and services.
• Coach and develop staff; ensure quality and consistency of direct client services.
• Support grant development, compliance, and reporting.
• Support program evaluation and data-informed decision-making.
• Lead crisis, housing, and legal program supports; align with organizational values.

Skills

Staff development

Leadership

Cross-functional collaboration

Data-driven decisions

Nonprofit management

Education

Bachelor’s degree in related field

Job description

Job Summary:

The Director of Client Services is a senior leadership position responsible for supporting the Executive Director in the overall leadership, administration, and day-to-day operations of Empower Tehama. This position provides strategic and operational oversight across programs and services while maintaining a strong connection to direct client care and community needs.

The Director of Client Services serves as a key organizational leader, supporting supervisors and staff through coaching, problem-solving, conflict resolution and professional development; ensuring quality and consistency of direct client services; assisting with grant development and compliance; supporting program evaluation and data-informed decision-making; and helping translate organizational goals into effective programs, policies, and practices.

The Director of Client provides leadership, ongoing training and support for all crisis and advocacy programs as well as all housing and legal programs. This position works closely with managers and supervisors to evaluate outcomes of services and programs, identify gaps in services, and ensure services are provided in a manner consistent with organizational values and goals. The Director of Client Services is part of the Executive Leadership Team and works closely with the Executive Director to maintain a safe, healthy and productive workplace.

Qualifications:

Bachelor’s degree in social services, psychology, human services, public administration, nonprofit management, criminal justice, or a related field; equivalent combination of education and experience may be considered.

Minimum 5 years' experience in nonprofit, social services, victim services, behavioral health, child welfare, or a related field.

Minimum 2–3 years of supervisory or management experience, including responsibility for staff development, performance management, program operations, or organizational functions.

Demonstrated experience working with survivors of domestic violence, sexual assault, human trafficking, child abuse, or other forms of interpersonal violence.

Experience working collaboratively with multidisciplinary partners, including law enforcement, child welfare, courts, healthcare providers, schools, and community-based organizations.

We invite you to use your strengths and experience to improve access, service delivery and outcomes for survivors and their children. If you want to make a real difference - for your voice to be heard – this may be a good opportunity for you.

Benefits

Vacation (2 weeks); Sick (2 weeks); Holidays (13) for a total of 6.6 weeks paid time off

Insurance: Medical (80%); Dental and Vision (50%); Life insurance (100%)

Retirement Plan: 100% match up to 3% of salary