Director of Systems Capacity Building

Harris County Domestic Violence Coordinating Council; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Harris County Domestic Violence Coordinating Council seeks a Director of Systems Capacity Building to lead a portfolio enhancing access to safety, shelter, and housing for survivors. The role oversees Domestic Violence Coordinated Access, a countywide data dashboard, and a hotel demonstration project, coordinating with staff and partners.

You will translate priorities into practical workflows, supervise staff and contractors, manage deliverables, and work with the Executive Director to align

Qualifications

• Bachelor’s degree in social work, public administration, public health, nonprofit management, or related field.
• At least five years of progressively responsible experience in domestic violence services, housing or homelessness response, public-sector collaboration, or related community systems work.
• Experience supervising staff or contractors and managing grant deliverables, budgets, and partnerships.

Responsibilities

• Lead the capacity building portfolio with an integrated work plan linking objectives, activities, staff, budgets, milestones, and reporting deadlines.
• Supervise staff and contractors, clarify decision authority, provide coaching, and address workload concerns.
• Direct Domestic Violence Coordinated Access and housing referrals, ensuring survivor-centered practices and language/disability access considerations.
• Develop the countywide data dashboard, define measures, manage vendors, and ensure data privacy and public reporting.
• Strengthen shelter coordination and test hotel demonstration with partners, monitor performance and outcomes.
• Monitor spending and deliverables, prepare reports, ensure compliance with grants and internal controls.

Skills

Staff supervision

Project management

Grant reporting

Collaboration

Data literacy

Education

Bachelor’s degree in related field

Tools

Data dashboards

Job description

Director of Systems Capacity Building

Harris County Domestic Violence Coordinating Council

Reports to: Executive Director

Schedule: Proposed full time

Supervises: Assigned project staff and contractors; final assignments to be established

Position Summary

The Director of Systems Capacity Building leads HCDVCC’s capacity-building grant and a connected portfolio designed to improve access to safety, shelter, and housing for survivors of domestic violence across Harris County. The director leads Domestic Violence Coordinated Access, development of a countywide data dashboard, coordination among shelter systems, and a hotel demonstration project responding to high shelter turnaway.

This position turns shared priorities into practical workflows, accountable partnerships, and measurable improvements. The director supervises assigned staff and contractors, manages implementation and deliverables, and brings decisions and resource needs to the Executive Director. The role requires both collaborative systems leadership and disciplined project management.

Essential Responsibilities

Lead the capacity building portfolio

Develop and maintain an integrated work plan linking grant objectives, project activities, responsible staff, budgets, milestones, and reporting deadlines. Sequence activities to match available staffing and resources.

Supervise assigned employees and contractors, clarify decision authority, provide coaching, and address performance and workload concerns. Identify staffing gaps and recommend adjustments before commitments exceed capacity.

Convene partners, document agreements and decisions, resolve implementation barriers, and maintain clear follow-through. Coordinate scopes of work, project procedures, and partner responsibilities with appropriate internal review.

Direct Coordinated Access

Lead day-to-day program accountability for Domestic Violence Coordinated Access, including assessment practices, partner participation, referral flow, prioritization procedures, and connections to housing resources.

Support consistent, survivor-centered practices; coordinate training and technical assistance for participating staff and agencies; and address barriers affecting language access, disability access, and underserved survivors.

Track timeliness, referral completion, and housing connections. Use staff and survivor feedback to improve workflows and reduce unnecessary repetition or burden.

Develop the countywide data dashboard

Work with partners to define useful measures, common definitions, data sources, reporting schedules, and quality checks. Manage technical vendors or analysts as assigned.

Establish proposed data-sharing and access procedures with appropriate privacy, legal, and compliance review. Use aggregate or de-identified information for public reporting and protect survivor information.

Translate findings into clear operational recommendations and decision tools. Ensure dashboard products explain data limitations and support action.

Essential Responsibilities Continued

Strengthen shelter coordination and test alternatives

Facilitate shared shelter processes that improve visibility of capacity, referral coordination, and timely access while respecting each provider’s authority and survivor choice.

Identify avoidable service barriers and develop practical improvements with shelter and housing partners. Establish escalation routes for placement problems and unmet needs.

Design and implement the hotel demonstration with approved partners, including eligibility, placement, safety planning, accessibility, transportation, advocacy, costs, length-of-stay procedures, and pathways to stable housing.

Monitor hotel placements and partner performance, respond to implementation problems, and evaluate safety, access, participant experience, costs, and housing outcomes to inform future decisions.

Manage accountability and collaboration

Monitor program spending and deliverables with Finance; prepare accurate program reports and maintain supporting records. Work with Grants Compliance on requirements, monitoring, and corrective action while retaining responsibility for implementation.

Coordinate with the Senior Director of Policy and Systems Change on recurring barriers and policy recommendations. Collaborate with the Criminal Justice Program Director and DVHRT on survivor access and safe referrals; these relationships do not create additional supervisory authority.

Coordinate with housing, innovative services, training, and community engagement leaders. Provide timely project content and findings to the external communications lead for approved public messaging.

Provide the Executive Director a concise monthly report on milestones, outcomes, staffing capacity, risks, and decisions needed. Elevate significant barriers promptly and recommend workable solutions.

Measures of Success

Establish baselines, numeric targets, and reporting schedules with the Executive Director and funders. Assess performance through:

Grant milestones completed on time, accurate reporting, and timely resolution of monitoring issues.

Coordinated Access timeliness, completed referrals, partner participation, housing connections, and survivor experience.

Dashboard adoption, partner reporting completeness, data quality, and documented use of findings to improve decisions.

Shelter coordination improvements, hotel placement timeliness, unmet placement needs, participant safety and experience, housing exits, and cost per placement.

Clear staff responsibilities, manageable workloads, and documented follow-through on partner commitments.

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Qualifications

Required qualifications

Bachelor’s degree in social work, public administration, public health, nonprofit management, or a related field, or an equivalent combination of relevant education and experience.

At least five years of progressively responsible experience in domestic violence services, housing or homelessness response, public-sector collaboration, or related community systems work, including supervision or substantial project leadership.

Demonstrated ability to manage multiple projects, staff or contractors, grant deliverables, budgets, and partnerships with competing priorities.

Knowledge of survivor-centered, trauma-informed practice and the safety and confidentiality concerns affecting domestic violence survivors.

Ability to interpret program data, develop useful performance measures, and work effectively with technical specialists without needing to serve as the dashboard developer.

Strong facilitation, writing, problem-solving, and relationship-management skills; ability to move collaborative decisions into completed actions.

Preferred qualifications

Master’s degree in a related field.

Experience with coordinated access or coordinated entry, shelter or housing operations, and multiagency service coordination.

Experience developing dashboards, data-sharing processes, demonstration projects, or cross-agency improvement initiatives.

Familiarity with Harris County’s domestic violence and housing response systems and experience incorporating survivor feedback into program design.

Working Relationships and Authority

The director reports directly to the Executive Director and manages the assigned systems capacity portfolio. The director has supervisory authority over designated staff and contractors and operates within approved budgets and delegated authority. Changes to organizational policy, major resource commitments, sensitive public positions, and unresolved cross-department conflicts are elevated to the Executive Director.

Finance retains accounting and financial controls. Grants Compliance retains monitoring and verification responsibilities. The Senior Director of Policy and Systems Change leads policy and advocacy; the Criminal Justice Program Director leads the HCSO criminal justice portfolio. The director collaborates across these functions to improve survivor pathways and avoid duplication.

Work Expectations

Participate in meetings and project activities across Harris County, with occasional evening or weekend commitments as needed. Maintain confidentiality, respond reliably to implementation needs, and perform the essential functions with or without reasonable accommodation.

Before posting: Confirm compensation, benefits, employment classification, work location and travel arrangements, funding term, supervisory assignments, and HCDVCC’s standard employment and equal opportunity language. Qualification thresholds above are proposed for review.