Director of Client Services

Bates College; Lewiston (ME); Presencial; USD 107.000 - 122.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, vision benefits

Retirement contribution 9% with up to

3% matching potential

Sick leave, vacation, personal days, 9

Descripción de la vacante

Bates College in Lewiston, Maine is seeking a Director of Client Services to provide leadership for helpdesk, desktop, classroom technologies, and campus event support. You will oversee the replacement program, budget, and policy development to ensure high-quality service for faculty and students.

This role requires strong supervisory experience, knowledge of Windows and Mac OS, and experience with JAMF and Intune.

Formación

• Experience in technology management and support.
• Deep knowledge of Microsoft Windows and Macintosh operating systems.
• Experience administering JAMF and Intune.
• Ability to manage a limited budget under outside cost pressures.

Responsabilidades

• Establishes goals for classroom and office technology support and educates users on new technologies.
• Manages Help Desk functions and supervises staff with ILS collaboration.
• Tracks service usage and recommends improvements.
• Coordinates with network/infrastructure for desktop software/hardware configurations and repairs.
• Oversees the computer replacement program and schedules installations.
• Manages budget and inventory of digital media technologies on campus.
• Leads policy development for procurement, installation and support of digital media.

Conocimientos

Technology management

Support operations

Budget management

Windows OS

Mac OS

JAMF administration

Intune administration

Communication

Educación

Undergraduate degree or equivalent experience

Herramientas

JAMF

Intune

Descripción del empleo

Located in Lewiston, Maine, Bates is internationally recognized asa leading liberal arts college. We are proud to offer a highlypersonalized education that centers on deep and sustainedinteractions among students, faculty, and community. We areengaging the forces — intellectual trends, demographic changes, andtechnology — that are transforming higher education and the worldinto which our students graduate.

Title: Director of Client Services

Position Purpose:

The Director provides leadership and staff supervision for helpdesk services, desktop support services, classroom technologies,campus presentation spaces, event support, technology purchases andoverall management for the College's computer replacementprogram.

Job Duties:

• Establishes overall goals and approaches for classroom andoffice technology support and looks for ways to educate users aboutnew technologies and services. Assesses the quality of services,and takes responsibility for necessary improvements.
• Manages Help Desk functions and supervises staff. Workscollaboratively with all ILS managers to ensure effective,efficient, and timely problem resolution, repair service, andinformation referrals for all academic and administrative units ofthe College.
• Responsible for tracking and analyzing use of services andmaking appropriate recommendations for improvements toservice.
• Works collaboratively with network and infrastructure staff andothers to ensure efficient management of desktop software andhardware configurations, effective follow up on work orders forhardware and software problems and high quality customerservice.
• Manages equipment replacement programs. Works collaborativelywith all ILS managers to determine which computers should bereplaced, orders the necessary equipment, and schedules theinstallations.
• Oversees the maintenance of the computer inventory and ensuresthat all computers are replaced according to the scheduledreplacement program.
• Provides leadership in developing and implementing policies andprocedures for the procurement, installation and support of alldigital media equipment and services.
• Responsible for budget and inventory of all digital mediatechnologies on campus.
• Designs, plans and implements digital media technologies incampus spaces, in coordination with campus constituencies.
• Plans and implements event support in coordination with campusconstituencies.
• Plans and implements classroom upgrades and renovations inconsultation with faculty and the Campus Classroom Committee.
• Acts as a member of the Information and Library ServicesManagement Team to ensure the reliability, performance, anddurability of products and services, and to achieve functional,organizational, and budgetary goals.

Additional Job Functions

• Represents Client Services in all renovation and buildingprojects, serving as the point of contact for all Digital Media orAV installations and services on campus.
• Manages vendor relations for equipment purchase, installation,repair, and event support.
• Makes programming and equipment changes to support changingtechnologies.

Minimum Qualifications:

Education

Undergraduate degree or equivalent experience preferred.

Experience

• Experience in technology management and support.
• Deep knowledge of Microsoft Windows OS and Macintosh OS.
• Experience as an administrator of JAMF and Intune.
• Ability to manage a limited budget with demand by externalforces for increased costs.

Skills and Knowledge

• Commitment to equity and inclusion, and serving the needs of aculturally and educationally diverse community.
• Successful supervisory experience.
• Ability to communicate and work effectively in a collaborativeenvironment.
• Strong organizational and interpersonal skills.
• Strong time and task management skills.
• Ability to provide strong leadership under stressfulconditions.
• Demonstrated record of successful project management.
• Awareness of technology support issues in an academiccontext.
• Awareness of technology service standards (ITIL, etc.) andtheir application in higher education.

Benefits:

Bates College offers competitive salaries, excellent benefits(health, dental, 9% retirement contribution with potential for anadditional 3% match, sick leave, 24 days of vacation, 2 personaldays, 13 paid holidays, dependent care subsidy, free parking,access to library and athletic facilities & more), and asupportive, collegial environment in a drug and smoke-freeworkplace.

Hiring Range:

The hiring range for this position is $106,779to $122,033. Placement within the range depends on experience andother factors.

Equal Employment Opportunity Statement:

Bates College is committed to the principle of equal opportunityand providing an educational and work environment free fromdiscrimination. The college prohibits discrimination on the basisof race, color, national or ethnic origin, religion, sex, sexualorientation, gender identity or gender expression, age, disability,genetic information or veteran status and other legally protectedstatuses in the recruitment and admission of its students, in theadministration of its education policies and programs, or in the recruitment of its faculty and staff. Bates College adheres to allapplicable state and federal equal opportunity laws andregulations. All college faculty, staff, students, contractors,visitors, and volunteers are responsible for understanding andcomplying with the Non-Discrimination Policy.

Inquiries concerning the college’s policies, compliance withapplicable laws, statutes, and regulations (such as Title VII,Title IX, and ADA/Section 504), and complaints may be directed toGwen Lexow, Title IX Officer, 207-786-6445 or via email at [e-mail] .

About Bates:

Bates is internationally recognized as a leading liberal artscollege, attracting 2,000 students from across the U.S. and aroundthe world.

Since 1855, Bates has been dedicated to educating the whole personthrough creative and rigorous scholarship in a collaborativeresidential community. Committed to opportunity and excellence,Bates has always admitted students without regard to gender, race,religion, or national origin.

Cultivating intellectual discovery and informed civic action, Batesprepares leaders sustained by a love of learning and zeal forresponsible stewardship of the wider world. Bates engages theforces — intellectual trends, demographic changes, and technology —that are transforming higher education and the world into which ourstudents graduate.

Bates has highly competitive admissions, graduates over 90 percentof its entering students, and more than half of its alumni earngraduate degrees. Bates employs 200 faculty members and 550staff.

The college is proud of deep roots in the Lewiston/Auburncommunity, Maine’s second-largest urban area with a population ofapproximately 65,000. Bates is located on a beautiful, 133-acre,traditional New England campus in Lewiston, an emerging city with an entrepreneurial climate, a lively arts scene, and a dynamicbusiness community. Bates is 35 miles north of Portland, 140 milesnorth of Boston, and 350 miles north of New York City.

Advertised:

Nov 05 2026 Eastern Standard Time

Applications close:

Nov 09 2026 Eastern Standard Time