Associate Director of Residential Operations

Bates College; Lewiston (ME); Presencial; USD 54.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-campus housing

Competitive salary

Benefits package

Descripción de la vacante

Bates College in Lewiston, Maine seeks an Associate Director of Residential Operations to lead housing and residence life programs. The role ensures housing processes, policy development, risk management, and collaboration with campus partners.

Live-on housing is provided; candidates should bring 3+ years in residence life, a Bachelor's degree, and experience with StarRez/Banner. The position offers a competitive benefits package and opportunities to influence student housing experiences.

Formación

• Bachelor’s degree required.
• Master’s degree preferred.
• 3+ years in residence life or higher education.
• Commitment to equity and inclusive practices.
• Ability to manage multiple priorities and deadlines.

Responsabilidades

• Oversees housing processes including StarRez and Banner.
• Supervises staff and coordinates training activities.
• Develops housing policies and ensures compliance with Title IX.
• Collaborates with campus partners to address complex housing issues.
• Provides support for student transitions and emergencies.

Conocimientos

Residence life

Staff supervision

Policy development

Risk management

Communication

Collaboration

Educación

Bachelor’s degree

Master’s degree preferred

Herramientas

StarRez

Banner

Word/Excel

WordPress

Descripción del empleo

Located in Lewiston, Maine, Bates is internationally recognized asa leading liberal arts college. We are proud to offer a highlypersonalized education that centers on deep and sustainedinteractions among students, faculty, and community. We areengaging the forces intellectual trends, demographic changes, and technology that are transforming higher education and the worldinto which our students graduate.

Title: Associate Director of Residential Operations

Position Purpose:

The Associate Director of Residential Operations oversees studenthousing operations including housing selection, first-year studentassignment, maintaining the housing database, and managingessential administrative functions related to the Residence Lifeoffice. This position serves as the primary decision-maker for allstudent housing-related issues. This is a live-on position.

Job Duties:

Housing:

• Oversees all residential access and student housing processes:off-campus, summer, including StarRez housing processes.
• Supervise management of all housing-related inquiries(in-person, email, phone, etc.) with sound judgment and provideappropriate and timely follow up by relevant staff members.
• Navigates sensitive and/or high stakes conversations with bothstudents and parents, taking into consideration risk management,policy consistency, and retention.
• In partnership with the Associate Director of Residence Life,develops and implements training curriculum to train others tonavigate difficult conversations with parents and students throughsimilar lenses.
• Manages relationships with campus partners to respond tocomplexities related to Lewiston code enforcement, compliance, andcompletion of housing projects.
• Supervises implementation of efficiency practices by optimizinguse of departmental software such as StarRez and Banner throughpolicy creation and database management.
• Supervises advertising and communication of essential housinginformation and policies to campus stakeholders via multipleplatforms (website, email, etc.).
• Manages logistics and project management to ensure accurate andtimely completion of housing processes.
• Supports students and families in the transition intoresidential college living by effectively communicating informationand making referrals to appropriate resources.
• Develops and determines housing policy and procedures.

Residential Operations:

• Administers college residential operations in consideration ofinstitutional vision and strategic planning.
• Develops and manages relationships with campus stakeholders tomanage concerns and develop solutions to problems or concerns.
• Manages strategic partnerships between the Office of ResidenceLife and Dining, Conferences, and Campus Events, Access Control,Information Library Services, Facility Services, and others.
• Manages long term relationships with student housing-relatedexternal vendors including StarRez, Roomie, and others.
• Engages appropriately with confidential and classifiedinformation and exercises judgment and discretion as required.
• Supervises maintenance of Title IX compliance for records andprocesses as required.
• In partnership with Bates Communications & Marketing,develops and maintains the Residence Life website, and coordinatesa social media presence.
• Provides support for on-campus emergencies and operationalissues, including being on site to assist the Student Affairs teamand campus partners as needed.
• Supervises and directs the Coordinator for ResidentialOperations in the effort to accomplish the aboveresponsibilities.

Student Support Advisor:

• Serves as Student Support Advisor to a cohort of studentsthroughout their academic career.
• Advises students navigating personal challenges to connect withsupport resources to ensure academic and personal success.
• Provides supplemental academic advising as needed as studentsnegotiate their academic development.
• Assists students in negotiating academic policies such asleaves, course deferrals, and other processes.

Student Affairs Divisional Responsibilities:

• Leads the Office of Residence Life in close collaboration withthe Associate Director of Residence Life, and under the advisementof the Associate Dean of Students for Residence Life &First-Year Experience. This includes high-level planning andstrategy as well holistic support for the residential programbroadly.
• Works closely with the Associate Director of Residence Life inthe development and implementation of training for professionalstaff in Residence Life.
• Serves on the Student Affairs on-call rotation withresponsibilities including managing risk, timely response, andprimary contact for managing student emergencies (medical, mentalhealth, Title IX, protest, etc.).
• Exercises discretion and confidentiality in all manner ofcrisis management for student well-being and safety.
• Participates in national and regional professional developmentopportunities to ensure the implementation and assessment of bestpractices related to student life.
• Collaborates with the Associate Director of Residence Life todevelop and implement ongoing initiatives to assist professionaland student staff in building social justice literacy and actionskills.
• Participates in team projects and institutional events thatenhance the quality and/or efficiency of Student Affairs. Thisincludes engaging in the constructive dialogue initiative, NewStudent Orientation, Senior Week events, and Commencement.
• Lives in a designated on-campus apartment and provides avisible community presence, in support of strong communitystandards.
• Participates in departmental policy enforcementinitiatives.

Minimum Qualifications:

Education

• Bachelor’s degree required.
• Master’s Degree preferred.

Experience

• 3+ years experience in residence life or other area(s) ofhigher education, including professional experience in healtheducation, student government, student activities, outdooreducation, other campus offices, etc.
• Experience working in collaborative, dynamic, and welcomingoffice environments.
• Experience working within a complex office environment withfrequently shifting tasks and priorities.
• Experience supporting young adults and their families in thetransition to a residential college environment.
• Demonstrated success in supporting students fromunderrepresented groups, including students from historicallyunderrepresented racial and ethnic groups,first-generation-to-college students, and low-income students.

Skills and Knowledge

• Commitment to equity and inclusion, and serving the needs of aculturally and educationally diverse community.
• Excellent judgment and awareness for interpersonaldynamics.
• Strong interpersonal skills with ability to develop andmaintain collegial relationships with clientele such as students,families, staff, faculty and co-workers.
• Excellent communication (written, verbal, listening &presentation) skills.
• Ability to engage in mediation and restorative justicepractices.
• Ability to effectively engage with diverse personalities andmanage difficult situations.
• Ability to work independently and handle multiple prioritieswith minimal supervision.
• Strong attention to detail and organizational skills forsuccessful documentation, planning and execution.
• Proficiency in basic data management systems and basic computersoftware (e.g., Microsoft Word and Excel, Power Point, WordPress[website], Google docs, email and calendaring.)
• Must possess advanced skills and knowledge of platforms andsystems relevant to the position, such as StarRez and Banner, orsimilar platforms.

Benefits:

Bates College offers competitive salaries, excellent benefits(health, dental, 9% retirement contribution with potential for anadditional 3% match, sick leave, 24 days of vacation, 2 personaldays, 13 paid holidays, dependent care subsidy, free parking,access to library and athletic facilities & more), and asupportive, collegial environment in a drug and smoke-freeworkplace.

Hiring Range:

The hiring range for this position is $54,359to $65,400. Placement within the range depends on experience andother factors. This is a live-on position in college-providedhousing.

Equal Employment Opportunity Statement:

Bates College is committed to the principle of equal opportunityand providing an educational and work environment free fromdiscrimination. The college prohibits discrimination on the basisof race, color, national or ethnic origin, religion, sex, sexualorientation, gender identity or gender expression, age, disability,genetic information or veteran status and other legally protectedstatuses in the recruitment and admission of its students, in theadministration of its education policies and programs, or in therecruitment of its faculty and staff. Bates College adheres to allapplicable state and federal equal opportunity laws andregulations. All college faculty, staff, students, contractors,visitors, and volunteers are responsible for understanding andcomplying with the Non-Discrimination Policy. Inquiries concerning the college’s policies, compliance withapplicable laws, statutes, and regulations (such as Title VII,Title IX, and ADA/Section 504), and complaints may be directed toGwen Lexow, Title IX Officer, 207-786-6445 or via email at [e-mail] .

About Bates:

Bates is internationally recognized as a leading liberal artscollege, attracting 2,000 students from across the U.S. and aroundthe world.

Since 1855, Bates has been dedicated to educating the whole personthrough creative and rigorous scholarship in a collaborativeresidential community. Committed to opportunity and excellence,Bates has always admitted students without regard to gender, race,religion, or national origin.

Cultivating intellectual discovery and informed civic action, Batesprepares leaders sustained by a love of learning and zeal forresponsible stewardship of the wider world. Bates engages theforces intellectual trends, demographic changes, and technology that are transforming higher education and the world into which ourstudents graduate.

Bates has highly competitive admissions, graduates over 90 percentof its entering students, and more than half of its alumni earngraduate degrees. Bates employs 200 faculty members and 550staff.

The college is proud of deep roots in the Lewiston/Auburncommunity, Maine’s second-largest urban area with a population ofapproximately 65,000. Bates is located on a beautiful, 133-acre,traditional New England campus in Lewiston, an emerging city withan entrepreneurial climate, a lively arts scene, and a dynamicbusiness community. Bates is 35 miles north of Portland, 140 milesnorth of Boston, and 350 miles north of New York City.

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Nov 04 2026 Eastern Standard Time