Director of Client Partnership Management

Healthtech Inc; United States; On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Remote position

Travel up to 50%

Occasional nights and weekends

Job summary

Nordic is seeking a Director of Client Partnership Management to lead the CPM team and drive growth in staff augmentation across existing and new accounts. You will coach CPMs, shape sales strategy, and align cross-functional teams to deliver revenue targets and client value.

The role demands executive communication, big-picture thinking, and hands-on leadership in a fast-paced environment with travel up to 50% and remote work options.

Qualifications

• Bachelor's degree or equivalent experience required.
• 8+ years in customer service, account management, or staffing sales.
• Healthcare industry experience required with provider organizations or healthcare IT.
• Proven revenue growth, opportunity development, and client retention in professional services.
• Experience with sales forecasting, pipeline management, and CRM discipline.
• Ability to build relationships with client stakeholders and cross-functional teams.
• Experience with EHR/ERP platforms (Epic, Oracle Health, MEDITECH, Infor, Workday).
• Strong communication, negotiation, and strategic thinking skills.

Responsibilities

• Lead staffing sales strategy and revenue growth across accounts.
• Coach CPMs on client communication, discovery, and pricing conversations.
• Ensure pipeline, bookings, and forecast quality align with priorities.
• Collaborate with Sales Ops, Delivery, and Finance on go-to-market and pricing.
• Manage escalations and ensure high customer satisfaction.
• Drive governance, playbooks, and process improvements across teams.

Skills

Staffing sales

Sales leadership

CRM discipline

Forecasting

Account planning

Cross-functional collaboration

Relationship building

Staff augmentation

Executive communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

Epic

Oracle Health

MEDITECH

Infor

Workday

Job description

Make a difference. Be happy. Grow your career.

The Director of Client Partnership Management is a people leader within Nordic's Client Partnerships team responsible for leading, coaching, and developing Client Partnership Managers (CPMs) while driving growth of Nordic's staff augmentation business across existing and new accounts. This role is accountable for the staffing business line revenue target, CPM team performance, staffing sales strategy, pipeline growth, operating discipline, and consistent execution of staffing sales processes. The Director serves as the primary Client Partnerships liaison to the Staffing Business Line, partnering on go-to-market strategy, cross-functional processes, pricing considerations, client and consultant escalations, sales/delivery alignment, and business line growth objectives. This position is a critical part of the Client Partnerships team in solving client problems in the spirit of Nordic’s maxims.

The Director of Client Partnership Management will have the following key responsibilities which include, but are not limited to:

Key Responsibilities

• Staffing Sales Strategy & Revenue Growth
• Developing and executing staffing sales strategies to expand Nordic’s staff augmentation business across existing clients, former clients, and targeted new accounts
• Being accountable for CPM team performance, including pipeline growth, bookings progress, forecast quality, account expansion, sales activity, and execution against business priorities
• Partnering with leaders, CPEs, CPDs, and Solution Executives to identify staffing opportunities within account plans, client pursuits, relationship maps, white space, and campaigns
• Staffing Business Line & Cross-Functional Alignment
• Serving as the primary Client Partnerships liaison to the Staffing Business Line and principal staffing sales counterpart to the Managing Director and Practice Lead for Staffing
• Collaborating on go-to-market strategy, market opportunities, staffing sales priorities, consultant supply and demand, pricing considerations, delivery alignment, service quality, and client satisfaction
• Client Engagement & Sales Leadership
• Coaching CPMs on client communication, discovery, consultative positioning, pricing conversations, negotiation, objection handling, and escalation management
• Providing leadership support for strategic client meetings, high-priority staffing pursuits, complex opportunities, and staffing-related escalations
• Ensuring staffing opportunities align with broader account strategy and help identify when staffing requests should pivot to other Nordic solutions
• Sales Excellence & Operating Discipline
• Establishing consistent team rhythms for pipeline review, opportunity inspection, account prioritization, forecast updates, and sales activity tracking
• Ensuring CPMs maintain accurate client, contact, opportunity, communication, activity, and next-step documentation in Salesforce and other required systems
• Representing the CPM team in cross-functional initiatives to improve handoffs, processes, pricing/escalation pathways, shared accountability, and client outcomes; collaborating departments typically include Sales Operations, Account Manager leader, Staffing Business Line, Consulting Services, Resource Management, Billing & Reimbursement, HR, Legal, Talent, Sales Operations, and Finance
• Improving workflows, reporting, dashboards, handoffs, playbooks, templates, and process compliance, ensuring updated documentation has been created and stored in a standard location
• Contributing to Client Partnerships leadership discussions and ad hoc initiatives
• Leadership & Talent Development
• Leading, coaching, mentoring, and developing CPMs primarily responsible for staff augmentation growth across assigned accounts and territories
• Establishing role expectations, performance standards, success metrics, operating rhythms, and career development support for the CPM team
• Supporting hiring, onboarding enablement, performance coaching, professional development, and best-practice sharing while reinforcing accountability, urgency, and collaboration

Skills and Experience

• Bachelor's degree or equivalent experience required
• 8+ years of customer service, account management, professional services sales, staffing sales, healthcare consulting, or business development experience preferred
• Healthcare industry experience required, particularly within provider organizations, healthcare IT, consulting, or workforce solutions
• Demonstrated success supporting revenue growth, opportunity development, client retention, and business expansion in a professional services environment
• Experience with sales forecasting, pipeline management, account planning, opportunity management, and CRM discipline
• Ability to build and maintain strong relationships with client stakeholders and internal partners across multiple levels of an organization, including executive leaders
• Experience collaborating across sales, delivery, operations, resource management, finance, HR, legal, and other cross-functional teams to achieve business objectives
• Strong understanding of staffing, consulting, managed services, or healthcare technology service delivery models required
• Previous experience leading, mentoring, coaching, or developing team members required
• Experience with EHR and/or ERP platforms required, including Epic, Oracle Health, MEDITECH, Infor, and Workday
• Ability to understand client business challenges and translate them into actionable staffing and consulting solutions
• Demonstrated problem-solving, critical thinking, negotiation, decision-making, adaptability, and organizational skills
• Excellent written, verbal, and presentation skills, with the ability to communicate effectively with clients, sales teams, delivery teams, and executive stakeholders
• Self-motivated with demonstrated drive to proactively build relationships, identify opportunities, and contribute to business growth
• Fluent with Microsoft Office 365 and Salesforce or similar CRM tools and familiarity with applying AI to business use cases
• Must demonstrate and embody Nordic's Maxims
• Able to work well under pressure and within time constraints

Additional Details

• Remote position
• Willingness to travel up 50% of the time based on business, client, team, and conference needs
• Availability to work occasional nights and weekends as business needs arise
• Must be accessible and available to support client needs, sales opportunities, team escalations, and business priorities as appropriate
• #LI-AH2

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.