Delivery Executive III

Healthtech Inc; United States; On-site; USD 150,000 - 230,000; Full time

Job summary

Healthtech Inc. is seeking a Delivery Executive responsible for end-to-end delivery across a portfolio of Managed Services accounts. You will partner with executives to meet financial targets and deliver superior client experience, driving continuous improvement and resource optimization.

Role requires deep IT services expertise, strong leadership, and the ability to navigate multi-country programs with a focus on Nordic clients and cross-functional governance.

Qualifications

• Bachelor's degree or higher with extensive experience in IT contract management.
• Experience leading cross-functional delivery teams in global and multi-location environments.
• Strong communication, negotiation and analytical skills.

Responsibilities

• Oversee delivery for a group of high-complexity Managed Services accounts.
• Own client relationships and ensure service levels meet or exceed targets.
• Mentor team members and coordinate with Global Delivery Leaders on performance metrics.

Skills

IT contract management

Global delivery environment

Project management

Budgeting / P&L

Client service leadership

Education

Bachelor's degree

Job description

Make a difference. Be happy. Grow your career.

Job Family Summary

The Delivery Executive partners with Managed Services Client Partner Executive and Global Delivery Leaders to meet/exceed Nordic financial measures, achieve performance and client service metrics, and resolution of issues to maintain strong client experience levels.

Description Responsible for overall delivery of Services for a group of high complexity Managed Services accounts. Owns the client relationship with Nordic Accomplishes results through the efforts of matrixed managers and professional team members. Works collaboratively with Global Delivery Leader/Service Areas to consistently provide positive end-user experience, continuous improvement initiatives and resource optimization efforts. Partners with Client Partner Executive to prepare, facilitate, participate in client meetings to showcase delivery team performance measures and/or share service improvement plans, etc. Owns P&L for their group of accounts and assures that Nordic is meeting financial targets Executes against account plans to address customer needs/market demand through in-depth analysis, coordination and alignment with Managed Services CPE and Account Relationship Matrix. Integrates deep professional understanding and IT Services expertise applicable to Healthcare customers. Uses extensive experience, innovation thought leadership and judgement to make decisions.

Skills And Experience

Generally requires a Bachelor's degree and 8 years of related experience, a Master's degree and 6 years of related experience, or 11 years of related experience and no degree. Deep experience in IT contract management. Experience with IT service lines under management at Nordic. Experience in a global delivery environment. Advanced ability to communicate clearly at all organization levels. Advanced ability to multi-task in a dynamic environment. Excellent analytical, problem- solving, negotiation and organizational skills. Excellent ability to motivate and direct cross-functional delivery teams. Excellent client service leadership capabilities. Advanced knowledge, understanding and application of project management principles and methodologies. Oversees critical projects, customer engagements or business processes. Mentors team members. Excellent budgeting, business financial and P&L skills. Demonstrates a thorough understanding of Nordic’s goals, customer requirements and competitor practices. Demonstrates a thorough understanding of customer’ business priorities, strategy and direction.

Other Skills Required

25-50% travel #LI-AH2

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.