Director, Epic

Healthtech Inc; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Nordic is seeking a Director of Epic Implementation - Advisory Services to lead advisory projects, guide solution development, and drive delivery excellence. The role liaises with clients and consultants, supports pre‑sales scoping, and mentors a growing solutions team.

The ideal candidate has 10+ years in Healthcare IT, 5+ years Epic implementation at a senior level, and strong leadership with a customer‑facing mindset. Expect travel and strategic impact within a dynamic service line.

Qualifications

• 10+ years in Healthcare IT required; multiple EHRs preferred
• 5+ years Epic implementation experience at director/project management level
• Direct staff management experience preferred
• Epic certification preferred
• Direct Epic experience working for Epic preferred
• Strong leadership and project delivery oversight experience

Responsibilities

• Direct and mentor solutions team staff; make hiring decisions
• Support service line performance and initiatives with Advisory Services leadership
• Ensure project success; manage client and consultant relationships; monitor progress and risks
• Escalate issues; perform services for clients as needed
• Support pre-sales scoping and design activities with sales and solutions teams
• Create thought leadership content (webcasts, white papers, blogs) to educate clients
• Stay current on healthcare IT trends, regulations, and Epic methodologies
• Oversee product development and refinement of offerings
• Educate clients and consultants on Strategic Solutions offerings
• Contribute to ad hoc projects and other corporate initiatives

Skills

Epic implementation

Staff management

Leadership

Pre-sales scoping

Solution design

Client relationship mgmt

Time management

C-suite communication

Independent work

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

The Role

Make a difference. Be happy. Grow your career. The Director, Epic Implementation - Advisory Services is responsible for directing, planning, and developing advisory solutions projects at Nordic. They will maintain responsibilities for solution development, sales enablement, solution team management, and delivery oversight relating to assigned projects. The Director, Epic Implementation - Advisory Services ensures the success of projects, serving as the key business line liaison to both clients and consultants, monitoring the progress of the project, providing oversight, education and guidance, and performing client-facing work as needed.

Key Responsibilities

• Managing, mentoring and developing solutions team staff; making solution-specific hiring decisions as solution and Nordic growth dictates
• Partner with Advisory Services leadership to support the overall performance of the service line; support service line vision and initiatives, establish goals, and report achievement progress
• Oversee and participate in ensuring project success, including building strong client and consultant relationships, completing regular client and consultant check‑ins, reviewing status reports, providing recommendations and best practices, and identifying and mitigation project risks
• Act as point of escalation for project team and client; perform services directly for clients as necessary
• Support pre‑sales scoping and solution design activities in close partnership with internal sales and solutions teams, including the creation of customized sales presentations, messaging and content
• Serve as a thought leader for the service line, creating webcasts, podcasts, white papers, and blog posts to educate prospective and existing clients
• Research healthcare‑related topics and continued learning by attending seminars, tradeshows, and other pertinent events to help grow the business, and ensuring new learnings are incorporated into standard methodology and strategy
• Stay abreast of the latest technology, regulations, and news relating to healthcare IT, continuously evaluating market for opportunities that supersede competitors’ products
• Oversee product development, creation, and refining, ensuring the strength of product offerings
• Educate clients and consultants on Strategic Solutions offerings including teaching internal Nordic classes
• Work on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

• Bachelor’s degree or equivalent experience required
• 10+ years’ experience in Healthcare IT required; experience with multiple EHRs preferred
• 5+ years Epic implementation experience required in a director or project management-level role
• Experience implementing in academic and pediatric healthcare systems preferred
• Rev Cycle experience and/or new Epic add‑on module experience preferred
• 3+ years direct staff management experience preferred
• Epic certification preferred
• Direct experience working for Epic preferred
• Prior experience and understanding of Epic’s install methodologies required
• Experience leading service‑oriented teams, scaling appropriately to successfully manage growth required
• Able to positively influence and engage consultants and clients, generating interest and enthusiasm for the service line
• Solution-oriented; skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions
• Strong customer service attitude and skillset
• Strong understanding of software and software implementation services required
• Proven ability in time management with strong attention to detail
• Experienced in talking comfortably with individuals at all levels of an organization in groups or individually and with C-suite and senior leadership
• Demonstrated ability to work independently and collaboratively
• Must demonstrate and embody Nordic’s maxims
• Experienced in talking comfortably with people at all levels of an organization in groups or individually.
• Proficient with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies
• Demonstrated ability to work under pressure and within time constraints

Additional Details

Relocation to Madison, WI, is not required, however, regular trips to the Nordic Home Office will be expected Travel up to 50% of the time, including travel outside of regular work hours #LI-AH2

Equal Opportunity Employer

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.