Director of Client Growth & Innovation - Retail | Hybrid

Court Avenue; Seattle (WA); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

Gigantic Playground in Seattle seeks a Director of Business Innovations to lead client strategy, drive organic growth, and strengthen senior client relationships for major accounts. This role is external-facing and strategic, guiding cross-functional teams across retail, entertainment, and consumer electronics brands.

This hybrid position requires proximity to Seattle with on-site client work as needed and remote flexibility.

Qualifications

• Strong strategic thinking to translate client goals into growth plans.
• Experience leading and growing key accounts within a creative/experiential agency.
• Proven ability to cultivate senior client relationships and drive value.

Responsibilities

• Own and lead overall client strategy across assigned accounts.
• Serve as senior client partner for major accounts across experience design and retail.
• Manage budget, margins, and forecasting with leadership support.
• Drive organic growth by identifying opportunities and bringing them to market.
• Lead cross-functional teams to ensure exceptional service and delivery.
• Maintain client communication cadence and resolutions to escalations.
• Collaborate with operations and delivery to ensure strategic health.

Skills

Strategic thinking

Key account growth

Relationship management

Executive communication

Leadership

Retail industry knowledge

Job description

Gigantic Playground in Seattle seeks a Director of Business Innovations to lead client strategy, drive organic growth, and strengthen senior client relationships for major accounts. This role is external-facing and strategic, guiding cross-functional teams across retail, entertainment, and consumer electronics brands.

This hybrid position requires proximity to Seattle with on-site client work as needed and remote flexibility.