Director, Client Services

Court Avenue; Seattle (WA); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

Gigantic Playground in Seattle seeks a Director of Business Innovations to lead client strategy, drive organic growth, and strengthen senior client relationships for major accounts. This role is external-facing and strategic, guiding cross-functional teams across retail, entertainment, and consumer electronics brands.

This hybrid position requires proximity to Seattle with on-site client work as needed and remote flexibility.

Qualifications

• Strong strategic thinking to translate client goals into growth plans.
• Experience leading and growing key accounts within a creative/experiential agency.
• Proven ability to cultivate senior client relationships and drive value.

Responsibilities

• Own and lead overall client strategy across assigned accounts.
• Serve as senior client partner for major accounts across experience design and retail.
• Manage budget, margins, and forecasting with leadership support.
• Drive organic growth by identifying opportunities and bringing them to market.
• Lead cross-functional teams to ensure exceptional service and delivery.
• Maintain client communication cadence and resolutions to escalations.
• Collaborate with operations and delivery to ensure strategic health.

Skills

Strategic thinking

Key account growth

Relationship management

Executive communication

Leadership

Retail industry knowledge

Job description

Gigantic Playground, a CourtAvenue company, is a fast-growing creative technology agency that creates immersive and interactive experiences that connect people, places, and products in extraordinary ways. Our unique experience + technology approach blends creativity, immersive storytelling, and product innovation to create dynamic experiences that captivate, engage, and delight.

As Gigantic Playground continues to expand its portfolio of long-term client partnerships, we are seeking a Director, Business Innovations to lead overall client strategy and innovation, drive organic growth, and strengthen relationships across our most important accounts. This role is central to how we partner with clients, grow their businesses, and position Gigantic Playground as a trusted, long-term innovation partner.

The Director, Business Innovations acts as our client’s partner, understanding their business needs and championing them within Gigantic Playground. The Director, Business Innovations is highly accountable and serves as the senior client lead for a major retail account, strategically guiding the business and providing innovative and valuable input to help solve the most complex challenges. They are ambitious, driven to ignite growth, exceptional at navigating ambiguity, and experts in communication. This role is deeply connected to their clients and teams, building meaningful and constructive relationships across both organizations that produce results. The Director, Business Innovation is an extremely external-facing role; representing as the voice of the customer internally and helping the client navigate their own internal complexities.

*This position requires Retail and Experiential Agency experience*

• Own and lead overall client strategy across assigned key accounts, with a focus on innovation, long-term value creation, and sustained growth
• Serve as senior client partner for major accounts, acting as a trusted advisor across experience design, omni-channel retail, creative technology, and experience transformation initiatives
• Establish and maintain long-term, trusted relationships with senior client stakeholders across retail, entertainment, and global consumer electronics brands
• Own the commercial health of the account (budget, margin, and forecasting), partnering with leadership and operations on budget reviews, invoicing, and profitability
• Drive organic growth by identifying new opportunities within existing accounts and partnering with internal teams to bring those opportunities to market
• Lead and mentor cross-functional teams to ensure exceptional client service, delivery quality, and team engagement
• Collaborate closely with Operations, Delivery, and Creative leadership to ensure work is strategically sound, well-scoped, and successfully executed
• Guide development of strategic work proposals, renewals, and expansions in partnership with operations and delivery teams
• Own the client communication cadence (recurring syncs, status reporting, and approval and dependency tracking)
• Act as a senior escalation point for client concerns, ensuring any issues are resolved proactively and constructively
• Champion a positive, high-energy culture that supports collaboration, accountability, and long-term partnership mindset
• Ensure overall client satisfaction and health of the business, with a focus on achieving high Net Promoter Scores (NPS)

• Strong strategic thinking with the ability to translate client goals into actionable, growth-oriented plans
• Deep experience leading and growing key accounts within a creative technology, digital, or experiential agency environment
• Proven track record of driving organic account growth and long-term client relationships
• Excellent communication and presentation skills, with confidence engaging senior client stakeholders
• High-energy, positive leadership style that inspires trust, collaboration, and momentum
• Strong understanding of the retail industry alongside creative technology, tech led experiences, and innovation-led brand strategy
• Ability to balance big-picture client vision with hands‑on involvement where needed
• Natural relationship builder with strong emotional intelligence and team leadership skills

• Candidates must be located in the Seattle, WA or Los Angeles, CA area.
• Role will be hybrid — on-site at the Client location in Seattle as needed with remote flexibility otherwise.
• Benefits (medical, dental, and vision) available the first of the month after the date of hire.

Gigantic Playground is an Equal Opportunity Employer. Gigantic Playground recruits qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or genetic information.

Gigantic Playground participates in the E-Verify program. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (I-9) upon hire.