Director of Client Delivery - Managed IT Services

Icorps Technologies, Inc.; Woburn (MA); Sur place; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Résumé du poste

iCorps Technologies, Inc. is seeking a Director of Client Delivery in Massachusetts. The role reports directly to the CEO and collaborates with executive staff to drive operational excellence, client engagement, and growth.

The candidate will oversee delivery programs, manage resources, and ensure high-quality outcomes across managed services and consulting. The ideal candidate has a hands-on leadership style, exceptional communication, and a proven MSP background serving SMBs.

Qualifications

• BA/BS in Business or related field is required.
• Proven track record leading people in a professional services environment.
• Hands-on work style with strong communication and teamwork.
• Must have worked for a Managed Service Provider with SMB experience.

Responsabilités

• Oversee day-to-day client delivery operations.
• Accountable for performance of consulting programs, projects, support, and managed services.
• Lead project management initiatives and resource alignment for client outcomes.
• Manage consultant dispatch to exceed client expectations and growth.
• Own strategic client relationships for growth and technology advancement.
• Ensure successful engagements with reference-able outcomes.

Connaissances

Leadership

Communication

Hands-on

MSP & SMB experience

Formation

BA/BS in Business or related field

Description du poste

iCorps Technologies, a leading IT Consulting, Managed Services and Cloud Computing Company, providing strategic leadership, innovative services, and hands-on expertise to businesses. iCorps is ranked as one of the largest IT consulting companies in Massachusetts by the Boston Business Journal. We are a Microsoft Gold Partner and consistently make CRN’s national list of top Tech Elite Solution Providers and Managed Services Providers. An industry pioneer, the iCorps team guides some of the fastest-growing organizations and collaborates with hundreds of clients to help transform their businesses – while delivering exceptional results. We pride ourselves in hiring only the best and the brightest. If you are a superstar go-getter with a proven track record of success and looking for a new challenge—give us a call!

Job Description:

This is a very hands on, visible and strategic role that will report directly to the CEO and work with all levels of administrative, consultative, and executive personnel of the company. The Director of Client Delivery must possess strong leadership skills with the ability to drive operational excellence while growing client relationships.

Specific responsibilities include:

• Responsible for the day-to-day aspects of client delivery.
• Accountable for the overall performance of our consulting programs, projects, support, helpdesk, network operations center and the delivery of managed services
• Proven track record of project management
• Oversee the consultant dispatch team with the ability to strategically manage and align resources to exceed client expectations
• Ownership of strategic client relationships for their strategic growth and technological advancement
• Ensure successful client engagements and delivery of services with reference-able outcomes
• Additional responsibilities may be assigned from time to time

Required Skills/Experience:

• BA-BS in Business or related experience
• Proven track record leading people in a professional services environment
• Hands-on work style with great communication skills while being a team player and willing to roll up your sleeves to get the job done
• Must have previously worked for a Managed Service Provider and have experience with SMBs

We Offer:

Great compensation and benefits as well as the opportunity to join a strong and stable organization.

iCorps Technologies is an Equal Opportunity (EEO) Employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.