Director of Client Delivery & Innovation

HCLTech; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

HCLTech is seeking an Operations Leader in Houston to drive operational excellence across delivery teams, ensuring client commitments are met and continuous improvement is embedded. You will lead escalation management, promote data-driven decision making, and align performance with strategic objectives.

The role emphasizes coaching and developing leaders, applying Lean/Kaizen practices, and leveraging Power BI/Tableau to optimize processes and outcomes for clients.

Qualifications

• Experience leading operations teams and achieving SLAs.
• Strong data analytics and visualization skills.
• Ability to implement Lean/Kaizen in delivery.

Responsibilities

• Direct operations management and escalation handling to meet client SLAs.
• Lead Lean and Kaizen initiatives to improve efficiency and quality.
• Use data visualization tools to identify bottlenecks and drive improvements.
• Coach team leaders and managers with performance reviews and frameworks.
• Communicate performance trends to stakeholders to enable timely decisions.
• Foster innovation and align processes with strategic business objectives.
• Develop feedback channels with clients to align service delivery.

Skills

Operational leadership

Escalation management

Continuous improvement

Data-driven decision making

Tools

Power BI

Tableau

Job description

HCLTech is seeking an Operations Leader in Houston to drive operational excellence across delivery teams, ensuring client commitments are met and continuous improvement is embedded. You will lead escalation management, promote data-driven decision making, and align performance with strategic objectives.

The role emphasizes coaching and developing leaders, applying Lean/Kaizen practices, and leveraging Power BI/Tableau to optimize processes and outcomes for clients.