Director of Claims & Risk Manager

KORE Insurance Holdings; Livingston (NJ); On-site; USD 245,000 - 265,000; Full time

Benefits offered by this job

Health, Dental, Vision & LifeInsurance

Job summary

Kore Insurance Holdings, LLC, a leading insurance agency representing high profile clients, is seeking a Director of Claims & Risk Manager in Livingston, NJ. This senior role oversees all Claims functions across General Liability, Property, Casualty and Auto, guiding strategy and performance.

You will design the claims organization, set KPIs, collaborate with executives and external partners, and drive analytics, technology adoption, and leadership development to sustain service excellence and

Qualifications

• Bachelor’s degree required; advanced degree or CPCU preferred.
• Minimum 15 years of progressive insurance experience managing complex claims and coverage issues.
• At least 8 years of leadership experience with a proven ability to design and implement strategic programs.
• Strong interpersonal, communication and analytical abilities.

Responsibilities

• Design and evolve the Claims department structure for optimal oversight and management.
• Develop departmental goals aligned with corporate objectives to support growth and profitability.
• Incorporate industry best practices and emerging trends into strategic and operational plans.
• Establish robust standards and metrics to achieve loss cost goals while enhancing quality and service delivery.
• Collaborate with Account Executives to facilitate seamless communication on claims advisories and coverage issues.
• Drive the adoption of innovative technology to support efficient claims handling and robust reporting mechanisms.
• Create and maintain analytics to refine claims processes and improve outcomes.
• Develop and monitor KPIs and reports to evaluate departmental success.
• Partner with IT and other stakeholders to align Claims technology with organizational goals and advancements.

Skills

Interpersonal skills

Communication

Analytical abilities

Leadership

Problem-solving

Organizational skills

Multi-tasking

Education

Bachelor’s degree

Advanced degree

CPCU certification

Job description

Kore Insurance Holdings, LLC, an insurance agency representing high profile clients, is seeking a Director of Claims & Risk Manager in Livingston, NJ. This is a senior level position that will oversee all Claims functions, including General Liability, Property, Casualty and Auto. Director of Claims & Risk Manager will be responsible for overseeing various insurance programs in place, monitoring the work product of the carrier/TPA, and conducting meaningful claim review with the client as a leader. This role requires the strategic design and execution of programs that ensure claims are handled fairly and efficiently, maintaining exceptional service and performance standards. As a core member of the leadership team, the role contributes to company-wide goals, driving long-term profitability, employee development, and organizational success.

Key Responsibilities:

Planning and Delivery:

• Design and evolve the Claims department structure for optimal oversight and Management.
• Develop departmental goals aligned with corporate objectives to support growth and profitability.
• Incorporate industry best practices and emerging trends into strategic and operational plans.
• Establish robust standards and metrics to achieve loss cost goals while enhancing quality and service delivery.
• Collaborate with Account Executives to facilitate seamless communication on claims advisories and coverage issues.

Business Insight and Analytics

• Drive the adoption of innovative technology to support efficient claims handling and robust reporting mechanisms.
• Create and maintain analytics to refine claims processes and improve outcomes.
• Develop and monitor key performance indicators (KPIs) and reports to evaluate departmental success.
• Partner with IT and other stakeholders to align Claims technology with organizational goals and advancements.

Communication and Relationship Building

• Foster strong relationships with internal leadership, ensuring claims activities align with enterprise goals.
• Build and nurture relationships with external stakeholders, including agents, adjusters, legal counsel, and vendors, to enhance service quality and business outcomes.
• Articulate department strategy, connecting department priorities with team and individual goals.
• Promote clear, effective and timely communication with the claims department and across the organization.
• Engage with staff at all levels to instill a culture of accountability, collaboration, and innovation.
• Represent Claims in cross-functional discussions, articulating strategic insights and operational needs effectively.

Leadership

• Lead a high-performing, results-driven team by hiring, developing, and managing talent aligned with the company's strategic vision.
• Create a positive and empowering workplace culture that values continuous improvement, innovation, and career growth.
• Identify skill gaps and implement learning initiatives for employee development.
• Establish succession plans and mentorship opportunities to cultivate future leaders.
• Partner and collaborate with leaders across the organization on strategic priorities.

Experience

• Minimum 15 years of progressive insurance experience managing complex claims and coverage issues.
• At least 8 years of leadership experience with a proven ability to design and implement strategic programs.

Education

• Bachelor’s degree required; advanced degree or professional designation (e.g., CPCU) highly preferred.

Skills

• Strong interpersonal, communication, and analytical abilities.
• Exceptional problem-solving, organizational, and multi-tasking skills.
• Collaborative leadership style with demonstrated ability to motivate and develop teams.
• Proficiency in leveraging technology for operational improvements.
• Strategic thinker capable of managing risk and achieving measurable results.

What We Offer:

• Base salary range $245,000- $265,000 +bonus
• Health, Dental, Vision, and Life Insurance Benefits