Director of Church Service Ops & Development

Lakewood Church; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Lakewood Church in Houston, TX is seeking a Director of Service Development & Operations to lead service planning, staffing, and guest experience across weekend services, special services, and events. You will partner with departments to ensure safety, excellence, and scalability in ministry environments.

You will manage Service Team staffing, volunteer development, and operational standards while overseeing budgets and cross-team collaboration to support Lakewood's mission at scale.

Qualifications

• Minimum five years of related experience in ministry operations, service planning, event operations, or organizational leadership.
• Experience leading staff and volunteer teams in a large organization.
• Experience supporting large-scale church services, conferences, or events.

Responsibilities

• Lead operational planning and readiness for weekend services, conferences, and church-wide events.
• Develop and maintain service plans, procedures, schedules, staffing models, and communication systems.
• Coordinate staffing and volunteer coverage for Service Team Ministry to support service execution.
• Establish clear communication, escalation, and accountability practices across teams.

Skills

Leadership

Operations planning

Staff development

Volunteer management

Communication

Budget management

Safety procedures

Guest experience

Cross-department coordination

Project management

Education

College degree preferred or equivalent experience

Tools

Planning Center

Microsoft Office

Job description

Lakewood Church in Houston, TX is seeking a Director of Service Development & Operations to lead service planning, staffing, and guest experience across weekend services, special services, and events. You will partner with departments to ensure safety, excellence, and scalability in ministry environments.

You will manage Service Team staffing, volunteer development, and operational standards while overseeing budgets and cross-team collaboration to support Lakewood's mission at scale.