Director of Channel Partnerships
Department: Business Development
Reports to: VP of Business Development
About SpinSci
SpinSci provides healthcare technology solutions that improve patient access and engagement through contact center integrations, healthcare workflows, and AI-enabled automation. We work with technology and channel partners to help healthcare organizations improve service and operational efficiency.
Position Overview
SpinSci is seeking a Director of Channel Partnerships to drive and support our Technology Services Distributor (TSD) relationships and advisor networks.
This person will educate and enable TSD teams and advisors, help them understand and actively position SpinSci’s solutions, and drive engagement that brings potential opportunities to SpinSci.
Reporting to the VP of Business Development, the Director will execute the channel strategy and coordinate activities across sales, marketing, and product teams. SpinSci’s sales team owns opportunity qualification, pursuit, and closing.
Direct TSD channel experience is required. Healthcare experience preferred.
Key Responsibilities
- Manage TSD relationships: Serve as the primary day-to-day contact for TSD channel managers and partner teams, maintaining regular communication and coordinating joint activities.
- Engage and activate advisors: Identify advisors with relevant healthcare customers, build relationships, and drive participation in the SpinSci program.
- Educate and enable: Train TSD teams and advisors to understand SpinSci’s solutions, recognize customer needs, and position the appropriate offerings.
- Drive and support activity: Maintain consistent outreach and follow-up, support advisor initiatives, and help partners turn training into customer conversations and potentials.
- Coordinate enablement resources: Work with marketing and product teams to provide sales materials, use cases, presentations, and access to solution experts.
- Execute joint channel plans: Coordinate campaigns, webinars, partner meetings, and events with clear actions and follow-up.
- Bring in potentials: Help advisors identify potential customer opportunities, capture relevant information, and coordinate introductions to SpinSci’s sales team.
- Support sales handoffs: Ensure timely introductions and keep advisors informed as the sales team progresses opportunities.
- Coordinate channel operations: Support onboarding, deal registration, referral and commission questions, and resolution of partner issues.
- Track and report results: Maintain accurate records in Zoho CRM and report on active advisors, enablement activity, potentials brought in, and resulting pipeline.
- Improve channel execution: Use feedback from TSD teams, advisors, and sales to strengthen training, messaging, support, and partner activities.
Qualifications
- Five or more years of direct TSD channel experience, with responsibility for managing TSD relationships, educating and enabling advisors, and driving potential opportunities through their networks.
- Demonstrated success turning TSD and advisor engagement into customer conversations and potentials.
- Strong understanding of the TSD model, including advisor relationships, onboarding, deal registration, referral arrangements, and commissions.
- Ability to deliver practical training and help advisors confidently position solutions.
- Strong relationship‑building, presentation, communication, and follow‑up skills.
- Ability to coordinate across sales, marketing, and product teams and drive completion of agreed actions.
- Organized and self‑directed, with disciplined CRM use and performance reporting.
- Willingness to learn SpinSci’s solutions and the healthcare customer needs they address.
- Willingness to travel up to 25% for partner meetings, training, and events.
Measures of Success
- TSD teams and advisors understand and actively position SpinSci’s solutions.
- Growth in active, engaged advisors.
- Consistent execution of education, enablement, outreach, and joint activities.
- Relevant potentials brought to SpinSci’s sales team.
- Timely sales handoffs and responsive partner support.
- Contribution to channel‑sourced pipeline and revenue in partnership with sales.
Why SpinSci?
- Lead the execution and growth of SpinSci’s TSD channel.
- Work directly with the VP of Business Development and collaborate across sales, marketing, and product teams.
- Represent solutions that address practical healthcare needs.
- Competitive base compensation plus performance incentives aligned with channel activation and potentials generated.