Director of CAT Support Operations

HOLT CAT; Waco (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

HOLT CAT in Waco, Texas is seeking a Director, CAT Support to oversee CAT Support operations, drive revenue and profitability, and ensure safety compliance. This senior role collaborates with internal teams and external customers to align with the company’s vision and values.

The Director will hire and develop staff, plan service activities, manage budgets, and coordinate with sales to maintain customer satisfaction.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Five years operational leadership experience; ten years preferred.

Responsibilities

• Models and reinforces Values Based Leadership across CAT Support functions.
• Leads and develops CAT Support operations to deliver Legendary Customer Service.
• Plans, monitors, and controls service activities to meet goals.
• Manages budgets and resources to achieve productivity and profit targets.
• Coordinates with service and sales teams to ensure customer satisfaction.
• Uses customer feedback to create value offerings and pricing policies.
• Ensures safety and compliance with policies.

Skills

Leadership

Customer service

Budget management

Communications

Safety compliance

Problem solving

Excel

Cross-functional collaboration

Education

Bachelor's degree

Job description

HOLT CAT in Waco, Texas is seeking a Director, CAT Support to oversee CAT Support operations, drive revenue and profitability, and ensure safety compliance. This senior role collaborates with internal teams and external customers to align with the company’s vision and values.

The Director will hire and develop staff, plan service activities, manage budgets, and coordinate with sales to maintain customer satisfaction.