Director, CAT Support & Operations Excellence

HOLT CAT; Woodway (TX); On-site; USD 150,000 - 230,000; Full time

Job summary

HOLT CAT in Waco, Texas seeks a Director of CAT Support to oversee the CAT Support function, drive revenue and profitability, and lead human resources development. This role emphasizes collaboration with internal teams and external customers to align with the company’s mission and values.

The incumbent will model leadership practices daily, ensure safe, compliant operations, and guide pricing, service delivery, and market competitiveness while maintaining a strong customer-centric focus.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Five years operational leadership experience required; ten years preferred.
• Strong technical aptitude in welding, machining and undercarriage.

Responsibilities

• Models and promotes Values Based Leadership to align with Vision, Values and Mission.
• Hires, develops and evaluates teams to deliver Legendary Customer Service.
• Leads CAT Support operations and resolves employee/customer conflicts with a client focus.
• Plans, monitors and controls CAT Support activities to meet goals.
• Manages capital and budget to achieve productivity and profit targets.
• Coordinates CAT Support with service and sales for high customer satisfaction.
• Uses customer feedback to create value offerings and stay competitive.
• Sets service pricing policies across the region for consistency.

Skills

Leadership

Communication

Budgeting

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Bachelor's Degree in related field

Tools

Excel

Word

PowerPoint

Job description

HOLT CAT in Waco, Texas seeks a Director of CAT Support to oversee the CAT Support function, drive revenue and profitability, and lead human resources development. This role emphasizes collaboration with internal teams and external customers to align with the company’s mission and values.

The incumbent will model leadership practices daily, ensure safe, compliant operations, and guide pricing, service delivery, and market competitiveness while maintaining a strong customer-centric focus.