Director of Business Performance & Strategy

Wolters Kluwer - Financial Services Solutions; New York (NY); On-site; USD 165,000 - 296,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

Paid Parental Leave

Job summary

Wolters Kluwer - Financial Services Solutions seeks an experienced Director to lead a team focused on improving business performance, operational effectiveness, and productivity across the organization. You will partner with senior leaders to identify opportunities, build alignment, and drive initiatives from concept through execution.

You will lead one of three pillars in a new operating model, building a savings pipeline and benefits-tracking discipline that supports value realization.

Qualifications

• Bachelor's degree required.
• 10+ years in business operations, operational excellence, strategy, management consulting, analytics, or finance leadership roles.
• Proven track record leading complex cross-functional initiatives with measurable business impact.
• Demonstrated success partnering with and influencing senior leaders.
• Strong business, financial, and analytical acumen, with the ability to turn data into practical action.
• Exceptional problem-solving, communication, and stakeholder management skills.
• Proven ability to lead and develop high-performing teams in fast-paced, matrixed environments.
• MBA or other advanced degree preferred.
• Experience in software, SaaS, information services, or shared services environments.
• Experience leading cost optimization, productivity, or business performance initiatives.
• Experience applying analytics, automation, and digital capabilities to improve outcomes.

Responsibilities

• Build business cases, savings pipelines, and benefit-tracking methodologies that withstand financial scrutiny.
• Lead cross-functional initiatives that improve efficiency, service quality, cost position, and productivity, with measurable and sustainable outcomes.
• Develop and monitor KPIs, scorecards, and reporting frameworks that support executive decision-making.
• Identify business risks, performance gaps, and improvement opportunities, and recommend actions that close them.
• Design scalable operating models, governance frameworks, and management processes.
• Structure and solve complex business problems using data, research, financial analysis, and stakeholder input.
• Translate quantitative and qualitative findings into concise, actionable recommendations for senior leadership.
• Develop executive presentations and business narratives that drive alignment and action.
• Lead high-priority initiatives and special projects tied to key business objectives.
• Manage multiple workstreams simultaneously, balancing competing priorities and stakeholder expectations.
• Monitor progress, risks, and dependencies, and ensure initiatives are operationalized and embedded into the business.
• Lead, coach, and develop a high-performing team of business operations and operational excellence professionals.
• Provide clear direction, prioritization, and feedback that enable people to grow.
• Build organizational capability by attracting, developing, and retaining top talent, and support broader succession planning.
• Foster an inclusive environment where diverse perspectives are valued, and continuous improvement is the norm.

Skills

Leadership

Financial acumen

Analytics

Stakeholder management

Communication

Education

Bachelor's degree

MBA or advanced degree

Job description

Wolters Kluwer - Financial Services Solutions seeks an experienced Director to lead a team focused on improving business performance, operational effectiveness, and productivity across the organization. You will partner with senior leaders to identify opportunities, build alignment, and drive initiatives from concept through execution.

You will lead one of three pillars in a new operating model, building a savings pipeline and benefits-tracking discipline that supports value realization.