Director of Behavioral Health Referral Growth

Briarwood Detox; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Briarwood Detox in Austin, TX seeks a Director of Business Development to lead field referral development for the Nova Recovery family. You will manage two field representatives, design service routes across Austin, Houston, and San Antonio, and target high-value accounts to drive admissions.

The role requires 5+ years in business development in behavioral health, leadership experience, and strong CRM use. This is a full-time, on-site position with a focus on growth and compliance.

Qualifications

• Five+ years of business development or referral relations in behavioral health or addiction treatment.
• Two+ years managing field sales or outreach staff.
• Existing referral relationships in Central Texas, San Antonio, or Houston.
• Valid Texas driver''s license, auto insurance, and a clean driving record.
• Willing to travel weekly between Austin, Houston, and San Antonio, including occasional overnight stays.
• Comfortable using a CRM daily (Pipedrive experience preferred) and working from a smartphone in the field.
• Able to pass a background check.
• Understanding of, or willingness to be trained on, patient privacy rules (HIPAA and 42 CFR Part 2).

Responsibilities

• Build and maintain a target account list for each representative, covering hospitals, EAPs, and treatment centers that fit our programs and payer mix.
• Design weekly service routes for each representative across Austin, Houston, and San Antonio, and adjust them monthly toward the accounts that produce referrals and admissions.
• Manage and coach both representatives through weekly one-on-ones, a weekly pipeline review, and regular ride-a-longs.
• Hold the team to its monthly activity standards and verify visits, calls and emails, and new relationships in Pipedrive.
• Own Pipedrive data quality for the team: visits logged the same day, a referral source on every deal, and a monthly sales report by rep and by account.
• Manage senior relationships with high-value accounts such as health system case management leadership, EAP account teams, and treatment center executives.
• Work with admissions and revenue operations to define what counts as a qualified referral and to keep referral handoffs to the admissions lines clean.
• Plan and manage the organization-level marketing print budget and keep brochures and business cards current and on brand for each market.
• Review and approve Ramp spending for the team each month.
• Make sure the team follows Nova's referral-practice, gift, and privacy policies.
• Report monthly to the CEO on admissions, activity, cost per admission, and account growth.

Skills

Business development

Referral relations

Field sales management

Pipedrive CRM

Tools

Pipedrive

Job description

Briarwood Detox in Austin, TX seeks a Director of Business Development to lead field referral development for the Nova Recovery family. You will manage two field representatives, design service routes across Austin, Houston, and San Antonio, and target high-value accounts to drive admissions.

The role requires 5+ years in business development in behavioral health, leadership experience, and strong CRM use. This is a full-time, on-site position with a focus on growth and compliance.