Director of AV Operations

Amerit Fleet Solutions; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Amerit Fleet Solutions is seeking a Director of Operations – AV/EV to lead field operations for our rapidly expanding autonomous and electric vehicle segment. Location is remote and the role requires significant travel to support customers and launches.

You will report to the AVP, AV/EV, owning day-to-day performance across safety, quality, staffing, customer satisfaction and financial results. Build and lead multi-site teams, drive KPIs, and ensure 24/7 readiness where required while partnering

Qualifications

• 10+ years of operations leadership experience in multi-site environments
• Ability to lead large, geographically dispersed teams across senior and regional levels
• Strong operational and financial acumen with KPI, budget, productivity, and P&L focus
• Fleet maintenance knowledge with EV/AV, high-voltage, or diagnostics exposure preferred
• Proven track record building teams, developing leaders, and driving accountability
• Customer-focused mindset balancing expectations with financial requirements
• Thrives in fast-paced, scaling environments and is data-driven
• Excellent communication, proactive, resilient, and highly accountable
• Willingness to travel to support customers, teams, launches, and priorities

Responsibilities

• Own all field operations for the AV/EV segment and translate strategy into execution
• Lead and develop Senior Managers, Regional Managers, Fleet Managers and field teams
• Drive performance across Safety, Quality, Customer Satisfaction, Productivity, Fleet Availability and Operational Efficiency
• Manage KPIs, technician utilization, repair-order performance, staffing and financial targets
• Ensure staffing and 24/7 operations as needed to meet demand
• Foster an AV/EV culture focused on accountability, teamwork, safety and customer focus
• Partner with Recruiting and Training for workforce planning and leadership development
• Serve as senior escalation point for customers and field leadership for rapid issue resolution
• Lead execution for new launches, market expansions and vehicle platform changes
• Collaborate cross-functionally to remove barriers and improve segment performance
• Maintain financial discipline across labor, overtime, travel, spend, inventory and P&L

Skills

Operations leadership

Team leadership

Financial acumen

Fleet maintenance

EV/AV experience

Strategic thinking

Communication

Job description

Position Summary

Director of Operations – AV/EV

Location – Remote

Travel – 50-75%

Amerit Fleet Solutions is seeking an experienced Director of Operations – AV/EV to lead field operations for our rapidly growing Autonomous Vehicle (AV) and Electric Vehicle (EV) segment.

Reporting directly to the Assistant Vice President (AVP), AV/EV, the Director of Operations owns the day-to-day performance of field operations across the segment, including safety, quality, staffing, customer performance, operational efficiency, and financial results.

This leader will oversee a large, geographically dispersed organization of Senior and Regional Operations Leaders, Fleet Managers, Service Advisors, Technicians, and other field personnel while partnering closely with Recruiting, Training, HR, Finance, Safety, Procurement, and IT.

Key Responsibilities

• Own all field operations for the AV/EV segment, translating strategy and customer commitments into consistent operational execution.
• Lead, develop, and hold accountable Senior Managers, Regional Managers, Fleet Managers, and field teams.
• Drive performance across Safety, Quality, Customer Satisfaction, Productivity, Fleet Availability, and Operational Efficiency.
• Own execution against operational KPIs, technician utilization, repair-order performance, staffing levels, customer SLAs, and financial targets.
• Ensure markets are appropriately staffed and operationally prepared to meet customer demand, including 24/7 operations where required.
• Build and protect a strong AV/EV culture centered on accountability, teamwork, safety, professionalism, and customer focus.
• Partner with Recruiting and Training to support workforce planning, hiring, onboarding, technical readiness, and leadership development.
• Serve as a senior operational escalation point for customers and field leadership, driving rapid resolution of performance and service issues.
• Lead operational execution for new customer launches, market expansions, fleet ramps, transitions, and new vehicle platforms.
• Partner cross-functionally to remove operational barriers and continuously improve segment performance.
• Maintain strong financial discipline across labor, overtime, travel, third-party spend, inventory, billing, and overall P&L performance.

Key Skills & Behaviors

• 10+ years of operations leadership experience, preferably within fleet maintenance, automotive, transportation, EV, AV, or another complex multi-site environment.
• Proven ability to lead large, geographically dispersed organizations through multiple levels of management.
• Strong operational and financial acumen with experience managing KPIs, budgets, productivity, and P&L performance.
• Strong fleet maintenance knowledge; EV, high-voltage, diagnostics, ADAS, or autonomous vehicle experience preferred.
• Demonstrated ability to build strong teams, develop leaders, and create a culture of accountability and performance.
• Strong customer orientation and ability to balance customer expectations with operational and financial requirements.
• Ability to thrive in a fast-paced, rapidly scaling, and constantly changing environment.
• Strong communicator who is proactive, data-driven, resilient, resourceful, and highly accountable.
• Ability to travel as required to support customers, teams, launches, and operational priorities.

Measures of Success

Success will be measured by overall AV/EV field performance, including safety, customer satisfaction, fleet performance, staffing attainment, technician productivity, quality, employee retention, operational KPIs, successful launches, and achievement of financial targets.

About Amerit Fleet Solutions

Amerit Fleet Solutions is a leading provider of comprehensive fleet maintenance and management solutions. Our AV/EV segment supports advanced electric and autonomous vehicle fleets, high-voltage systems, diagnostics, and emerging mobility technologies across a rapidly expanding network of customers and markets.

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