Director of AI Program Delivery & Growth

lilt-corporate; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Equity participation

Professional growth opportunities

Job summary

lilt-corporate seeks a seasoned leader to drive delivery across a portfolio of applied AI programs, including multilingual and multimodal data, model evaluations, and benchmarks. You will own the program management function, build the team, and ensure customer commitments are met at scale.

You will hire and mentor PMs to run complex customer programs, forecast capacity, and establish repeatable processes with dashboards and playbooks.

Qualifications

• 10+ years of delivery, operations, or program leadership experience.
• 5+ years leading managers or multi-team organizations.
• Proven track record owning large, customer-facing tech portfolios.
• 5+ years managing teams in AI or enterprise tech environments.
• Hands-on understanding of modern AI, data pipelines, multilingual data.
• Strong executive communication and customer partnership abilities.

Responsibilities

• Own portfolio outcomes: delivery schedules, quality targets, customer satisfaction, service levels, and margins.
• Hire, coach, and grow technical PMs and PMs to run complex customer programs.
• Plan staffing and capacity across demand and provide delivery forecasts.
• Establish repeatable intake, scoping, kickoff, quality control, reporting, and close-out; build playbooks and dashboards.
• Partner with customers and research teams on program design, benchmarks, and escalations.
• Build quality controls for data and evaluation work; coordinate with research, engineering, product, sales, and operations.

Skills

Delivery leadership

Program management

People development

AI domain knowledge

Executive communication

Customer relationship mgmt

Data pipelines understanding

Education

Bachelor's or Master's in a technical field

PhD in a technical field

Tools

Python

Issue trackers

Analytics systems

Project management tools

Job description

lilt-corporate seeks a seasoned leader to drive delivery across a portfolio of applied AI programs, including multilingual and multimodal data, model evaluations, and benchmarks. You will own the program management function, build the team, and ensure customer commitments are met at scale.

You will hire and mentor PMs to run complex customer programs, forecast capacity, and establish repeatable processes with dashboards and playbooks.