Director of AI-Driven Personalization

Blue Shield of CA; Springfield Meadows (CA); Hybride; USD 180 000 - 240 000; Plein temps

Résumé du poste

Blue Shield of California is seeking a Director of Product Management, Personalization to guide the strategy, roadmap, and delivery of enterprise capabilities using AI and real-time data to personalize member experiences.

You will build and lead a high-performing team, align across clinical, data, technology, and marketing, and create business cases translating strategy into measurable member and business value.

Qualifications

• 10+ years in product management or related field
• 6+ years of people management experience
• 3+ years leading AI, machine learning, personalization or data-enabled product strategy
• Experience building and leading high-performing product teams
• Strong knowledge of AI product management and responsible AI practices
• Experience with data pipelines and cloud platforms (Azure, AWS, Databricks, Snowflake, Salesforce Data Cloud)
• Experience with customer data platforms, segmentation, and omnichannel delivery
• Healthcare experience preferred
• Proven ability to influence senior leaders and manage competing priorities
• Judgment balancing member value, business outcomes, and privacy/compliance

Responsabilités

• Lead product strategy, roadmap, and delivery of enterprise personalization capabilities
• Build and lead a high-performing product management team
• Drive cross-functional alignment across clinical, data, technology, operations, finance, and marketing
• Develop business cases translating strategy into measurable value
• Manage hybrid in-office collaboration per workplace model

Connaissances

Strategic thinking

Leadership

Cross-functional collaboration

Communication

Problem solving

Decision making

Formation

Bachelor's degree in business/finance/economics/public health/IT

Master's degree preferred

Outils

Azure

AWS

Databricks

Snowflake

Salesforce Data Cloud

Salesforce Marketing Cloud

Agentforce

Description du poste

Blue Shield of California is seeking a Director of Product Management, Personalization to guide the strategy, roadmap, and delivery of enterprise capabilities using AI and real-time data to personalize member experiences.

You will build and lead a high-performing team, align across clinical, data, technology, and marketing, and create business cases translating strategy into measurable member and business value.