Director of Agency With Choice

The Arc of Chester County; West Chester (Chester County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Long-term disability

Employee Assistance Program

Cafeteria plan (dental, vision)

Job summary

The Arc of Chester County is seeking a Director of Agency With Choice in West Chester, PA to lead the AWC program and ensure high-quality services. The role oversees budgeting, compliance, HR, data management, and collaboration with partners to achieve positive outcomes.

You will manage staff, implement policies, and ensure timely reporting and audits, while advancing the agency’s mission and core values.

Qualifications

• Bachelor’s degree required.
• Minimum five years of senior management experience in a human service nonprofit.
• Minimum five years HR experience and operations/compliance background.
• Experience developing, implementing and managing budgets.

Responsibilities

• Participate in the agency's 5-year strategic plan.
• Recruit, hire, train, supervise, and evaluate staff according to policy and regulations.
• Develop and manage the AWC annual budget with senior leadership.
• Ensure fiscal accuracy, rate changes, authorizations, and utilization reports.
• Ensure compliance with agency policies, funder requirements, and HR law.
• Lead audits and ensure proper documentation, data entry, and billing.
• Develop, implement, and evaluate program operations for quality outcomes.
• Oversee intake/discharge processes and data management for participants.

Skills

Senior management

HR experience

Operations & compliance

Budget management

Education

Bachelor's degree

Job description

Position: Director of Agency With Choice

Location: West Chester, PA

Job Id: 241

# of Openings: 0

Director of Agency With Choice
Salary/Exempt

Full Time with Benefits

Are you looking for a career where you can utilize your organizational and motivational leadership skills? Would you like to be instrumental in expanding a growing program, where people with disabilities and their families/teams are able to make their own choices about their supports and services? Then check out this opportunity!

SUMMARY

All employees at The Arc of Chester County are expected to embrace and exemplify our Mission, Vision, and Core Values. The Director of Agency with Choice is responsible for the overall management of the AWC Program. This includes but is not limited to compliance with all AWC and agency requirements, policy and procedure development, Human Resources and Program management, budget development, financial management, contract management, intake and discharge activities, training, resource and referral management, data management and maintenance, hiring and supervision of staff, and organizational leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Participate, collaborate and/or implement The Arc of Chester County’s 5-year Strategic Plan.
• Complete all training and qualifications requirements.
• Recruit, hire, train, supervise, and evaluate all AWC administrative, program, and AWC HR staff in conjunction with agency policy and all program regulations and requirements.
• Develop, manage and implement the AWC annual budget in conjunction with the Chief Financial Officer, Senior Director of Programs, and Chief Executive Officer.
• Develop and implement procedures for reviewing the budget and financial position of the AWC department routinely and regularly to ensure fiscal accuracy of AWC services including rate changes, authorizations, administration fee, and utilization reports, etc.
• Ensure compliance with all agency policies, plans, and procedures, program requirements, departmental procedures, funder regulations, and laws.
• Lead audits and ensure staff adherence to documentation, data entry, and billing requirements across all levels of the program.
• Develop, implement, and evaluate program operations and procedures to ensure the highest quality services are provided, and positive outcomes are achieved.
• Develop the intake/discharge process, train and supervise the staff and ensure all aspects of the process for participants, Support Service Professionals (SSPs), and Managing Employers (MEs) are carried out efficiently, in accordance with agency policies and procedures.
• Manage enrollment issues related to authorization, eligibility, or documentation and elevate complex issues to the Senior Director of Programs as needed.
• Ensure complaints and surveys (agency and funder surveys) are completed in accordance with the procedures, and the results are addressed in a timely manner.
• Manage the participant data management system, billing processes, and utilization reports.
• Manage data analytics in the program, address the findings of the data reviews, and provide reports as needed and/or requested.
• Ensure business continuity and coverage during AWC staff absences, so deadlines are met at all times. Ensure all training compliance for all AWC staff, including SSPs (Support Service Professionals) and Non-employees (MEs, Vendors, etc.)
• Ensure compliance of all aspects of AWC Human Resources, HR law and in collaboration with program operations.
• Ensure collaboration with internal and external partners, to discuss concerns, trends, or implementation of AWC services and when necessary, develop plans of correction. As needed, elevate concerns in accordance with agency policy and procedures.
• Provide feedback on proposed rates, draft bulletins, waivers, and other regulatory documents as applicable.
• Update departmental policies and procedures as needed.
• Ensure completion of incident management processes in accordance with agency policies and procedures and funder requirements.
• Oversee corrective actions completed as a result of Incident Management and/or monitorings, and evaluate the effectiveness of the corrective actions.
• Prepare and actively participate in required meetings, including management meetings, committee meetings, administrative meetings, resource fairs, events, etc.
• Attend public forums and speak on behalf of the agency.
• Participate in Arc sponsored events.
• Other duties as assigned.

EDUCATION AND/OR EXPERIENCE

• A minimum of a bachelor’s degree.
• A minimum of five (5) years of senior level management experience, and a minimum of five (5) years of Human Resources experience in a human service non-profit organization supporting individuals receiving services through the Office of Developmental Programs in PA.
• A minimum of five (5) years operations and compliance experience.
• Experience with developing, implementing and managing budgets.

CERTIFICATES, LICENSES, REGISTRATIONS

• Ability to obtain required clearances, including Child Abuse, FBI, PA Criminal and Medicaid Fraud.
• Has a reliable vehicle and an acceptable driving record as per The Arc’s Personnel Policy.
• Possess valid driver’s license, auto insurance and vehicle registration. Applicable Certifications required by funding agencies.
• Possess an ODPs Certified Investigator (CI) certification or obtain the CI certification within six months of hire.

Benefits include health insurance, life insurance, and long-term disability. We also offer a supportive Employee Assistance Program. Additional benefits (dental, vision, etc.) are offered through our cafeteria plan. Give us a call to learn more!

The Arc of Chester County is an Equal Opportunity Employer and a drug-free workplace, and complies with ADA regulation as applicable.