Director of Aftermarket

Brenton LLC; Alexandria (MN); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical/dental programs

Life insurance

Generous paid time off

Retirement plan with company match

Job summary

ProMach seeks a Director of Aftermarket to lead parts, service, and sales teams, owning the full aftermarket P&L and driving revenue growth through strategic initiatives. You will collaborate across Production, Supply Chain, Engineering, and Marketing to improve reliability and customer satisfaction.

The role requires 8+ years in Aftermarket/Service, 3+ years in leadership, and experience with ERP/CRM systems. Strong leadership and a customer-focused mindset are essential, with travel as needed.

Qualifications

• 8+ years of progressive experience in Aftermarket, Service, or Commercial roles.
• 3+ years in a leadership role.
• Proficiency with ERP and CRM systems such as Syteline and Salesforce.
• Strong leadership, communication, and influencing skills across functions.
• Willingness to travel as needed.
• Experience in automated industrial equipment or packaging machinery preferred.

Responsibilities

• Develop and execute a comprehensive aftermarket growth strategy across parts, service, retrofits and technical support.
• Own the full Aftermarket P&L, including budgeting, staffing, and pricing decisions.
• Drive customer retention and recurring revenue through preventive maintenance, rebuilds, upgrades, and lifecycle programs.
• Oversee quotation and order management, logistics, and billing for accuracy and timeliness.
• Establish and monitor KPIs and best practices for customer care, service scheduling, and fulfillment.
• Collaborate cross-functionally with Production, Supply Chain, Engineering, and Marketing to resolve issues and drive design improvements.
• Champion Lean practices and continuous improvement to enhance productivity and cost performance.
• Build, mentor, and empower a high-performing team with safety and customer focus.

Skills

Leadership

Strategic thinking

Customer focus

Tools

Syteline

Salesforce

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading.

Provide strategic leadership with accountability for aftermarket parts and services. The Director of Aftermarket Business will lead a team of parts specialists, service technicians, and sales managers, to deliver exceptional responsiveness, reliability, and value to our customers. The ideal candidate combines strong commercial acumen, technical understanding and a leadership maturity with a passion for continuous improvement and customer success.

Key Responsibilities

Strategy & Growth

• Develop and execute a comprehensive aftermarket growth strategy across parts, service, retrofits and technical support that aligns with company objectives.
• Own the full Aftermarket P&L, including budgeting, staffing, and pricing decisions to achieve revenue and margin targets.
• Drive customer retention and recurring revenue through preventive maintenance, rebuilds, upgrades, and lifecycle programs.

Operations & Customer Experience

• Oversee quotation and order management, logistics, and billing for accuracy and timeliness.
• Establish and monitor KPIs and best practices for customer care, service scheduling, and fulfillment to deliver a consistent, world-class experience.
• Collaborate cross-functionally with Production, Supply Chain, Engineering, and Marketing to resolve recurring issues, address obsolescence, and drive design improvements.
• Champion Lean practices and continuous improvement to enhance productivity, responsiveness, and cost performance.

Leadership & Team Development

• Build, mentor, and empower a high-performing team that exemplifies safety, professionalism, accountability, and customer focus.
• Foster a proactive customer engagement model with structured escalation and resolution protocols.

Qualifications and other requirements:

• 8+ years of progressive experience in Aftermarket, Service, or Commercial roles.
• 3+ years in a leadership role.
• Strong understanding of mechanical/electrical equipment, parts manufacturing, and service delivery models.
• Excellent leadership, communication, and influence skills across functions with strong customer presence and poise.
• Proven success in driving revenue growth and improving margins in a service-oriented business.
• Demonstrated ability to lead teams through change, build customer trust, and implement process improvements.
• Proficiency with ERP and CRM systems (e.g., Syteline, Salesforce) and Microsoft Office.
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies.
• Willingness to travel as needed.
• Experience in automated industrial equipment or packaging machinery is strongly preferred.

Core Competencies:

• Strategic thinker with strong execution discipline.
• Commercial mindset with solid pricing and financial acumen.
• Collaborative leader who develops talent and drives accountability.
• Customer-focused with a bias for results and operational excellence.

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day. ProMach is an Equal Opportunity Employer.

Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States.

Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range

$130,000 - 180,000

At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You’ll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation. Our mission—to help customers protect their reputations and grow consumer trust—along with our core values, drives us to perform with passion, accountability, and proactive problem-solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do. When you join our team, you're not just taking a job; you're becoming part of something that lasts.