Director of Admissions & Referral Growth

Peaks Healthcare Consulting; Cheyenne (WY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

401(k)

Health, dental, vision insurance

PTO

Care Cash Program

Referral Bonus Program

Professional development

Career advancement opportunities

Job summary

Polaris Rehabilitation & Care Center in Cheyenne, WY is seeking an experienced Director of Admissions to lead inquiries, referrals, and resident admissions while driving census growth and delivering exceptional resident experiences.

You will collaborate with an interdisciplinary team to ensure seamless admissions, accurate documentation, and strong referral partnerships. A healthcare-focused degree and strong communication are essential for success.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Healthcare Administration, Business, Marketing, Nursing, or related field preferred
• Previous experience in admissions, healthcare marketing, business development, case management, or long-term care preferred
• Knowledge of Medicare, Medicaid, commercial insurance, and long-term care admission processes preferred

Responsibilities

• Coordinate and oversee inquiries, referrals, admissions, readmissions, and resident transitions
• Serve as primary liaison for prospective residents, families, hospitals, physicians, discharge planners, case managers, and referral sources
• Guide residents and families through the admission process with exceptional customer service and timely communication
• Coordinate admissions paperwork, insurance verification, and coordination with clinical departments
• Maintain records of inquiries, admissions, discharges, referrals, and census activity
• Prepare daily census reports and admission updates to facility leadership
• Monitor census trends and monthly census reports and other operational metrics
• Complete post-admission satisfaction visits to ensure a positive resident experience
• Coordinate resident room readiness and admission logistics with nursing, housekeeping, dietary, therapy, and other departments
• Represent Polaris at community events, hospitals, and open houses
• Build strong relationships with hospitals, physicians, case managers, social workers, and referral partners
• Collaborate on census growth and marketing strategies
• Ensure compliance with CMS, HIPAA, and Wyoming regulations
• Participate in QAPI initiatives related to admissions and census development

Skills

Customer service

Relationship building

Communication

Team collaboration

EMR / admissions software

Education

Bachelor's degree in Healthcare Administration

Tools

EMR systems

Microsoft Office

Admissions software

Job description

Polaris Rehabilitation & Care Center in Cheyenne, WY is seeking an experienced Director of Admissions to lead inquiries, referrals, and resident admissions while driving census growth and delivering exceptional resident experiences.

You will collaborate with an interdisciplinary team to ensure seamless admissions, accurate documentation, and strong referral partnerships. A healthcare-focused degree and strong communication are essential for success.