Admissions Coordinator

Peaks Healthcare Consulting; Cheyenne (WY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

401(k)

Health, dental, vision insurance

PTO

Care Cash Program

Referral Bonus Program

Professional development

Career advancement opportunities

Job summary

Polaris Rehabilitation & Care Center in Cheyenne, WY is seeking an experienced Director of Admissions to lead inquiries, referrals, and resident admissions while driving census growth and delivering exceptional resident experiences.

You will collaborate with an interdisciplinary team to ensure seamless admissions, accurate documentation, and strong referral partnerships. A healthcare-focused degree and strong communication are essential for success.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Healthcare Administration, Business, Marketing, Nursing, or related field preferred
• Previous experience in admissions, healthcare marketing, business development, case management, or long-term care preferred
• Knowledge of Medicare, Medicaid, commercial insurance, and long-term care admission processes preferred

Responsibilities

• Coordinate and oversee inquiries, referrals, admissions, readmissions, and resident transitions
• Serve as primary liaison for prospective residents, families, hospitals, physicians, discharge planners, case managers, and referral sources
• Guide residents and families through the admission process with exceptional customer service and timely communication
• Coordinate admissions paperwork, insurance verification, and coordination with clinical departments
• Maintain records of inquiries, admissions, discharges, referrals, and census activity
• Prepare daily census reports and admission updates to facility leadership
• Monitor census trends and monthly census reports and other operational metrics
• Complete post-admission satisfaction visits to ensure a positive resident experience
• Coordinate resident room readiness and admission logistics with nursing, housekeeping, dietary, therapy, and other departments
• Represent Polaris at community events, hospitals, and open houses
• Build strong relationships with hospitals, physicians, case managers, social workers, and referral partners
• Collaborate on census growth and marketing strategies
• Ensure compliance with CMS, HIPAA, and Wyoming regulations
• Participate in QAPI initiatives related to admissions and census development

Skills

Customer service

Relationship building

Communication

Team collaboration

EMR / admissions software

Education

Bachelor's degree in Healthcare Administration

Tools

EMR systems

Microsoft Office

Admissions software

Job description

Why Join Polaris Rehabilitation & Care Center?

At Polaris Rehabilitation & Care Center, joining our team means more than accepting a position—it means becoming part of an organization that values your contributions, supports your professional growth, and recognizes the meaningful impact you make every day.

• Supportive, team-oriented environment
• Opportunities for advancement and career development
• Leadership that values and listens to staff
• Meaningful work where you truly make a difference

Position Overview (Director Of Admissions)

Polaris Rehabilitation & Care Center is seeking an experienced, relationship-focused, and highly organized Director of Admissions to lead our admissions and referral efforts. This leadership position is responsible for overseeing the admissions process, developing strong referral partnerships, coordinating resident admissions, and supporting census growth while ensuring an exceptional experience for residents and their families.

As the Director of Admissions, you will serve as the primary point of contact for prospective residents, families, hospitals, physicians, case managers, and referral partners. You will work collaboratively with the interdisciplinary team to ensure seamless admissions, accurate documentation, effective communication, and a positive transition into our community.

Key Responsibilities

• Coordinate and oversee all inquiries, referrals, admissions, readmissions, and resident transitions
• Serve as the primary liaison for prospective residents, families, hospitals, physicians, discharge planners, case managers, and referral sources
• Guide residents and families through the admission process while providing exceptional customer service and timely communication
• Facilitate the admissions process, including completion of required paperwork, insurance verification, and coordination with clinical departments
• Maintain accurate records of inquiries, admissions, discharges, referrals, and census activity
• Prepare and distribute daily census reports and admission updates to facility leadership
• Monitor census trends and maintain monthly census reports and other required operational metrics
• Conduct follow-up visits with newly admitted residents and complete post-admission satisfaction visits to ensure a positive resident experience
• Coordinate resident room readiness and admission logistics with nursing, housekeeping, dietary, therapy, and other departments
• Represent Polaris Rehabilitation & Care Center at community events, health fairs, hospital meetings, open houses, and other public relations activities
• Build and maintain strong relationships with hospitals, physicians, case managers, social workers, assisted living communities, and other referral partners throughout the region
• Collaborate with facility leadership to develop and implement census growth and marketing strategies
• Ensure compliance with CMS regulations, HIPAA requirements, admission policies, and applicable federal and Wyoming regulations
• Participate in Quality Assurance and Performance Improvement (QAPI) initiatives related to admissions, customer satisfaction, and census development

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Healthcare Administration, Business, Marketing, Nursing, or a related field preferred
• Previous experience in admissions, healthcare marketing, business development, case management, or long-term care preferred
• Skilled nursing, rehabilitation, hospital, or post-acute care experience strongly preferred
• Knowledge of Medicare, Medicaid, commercial insurance, and long-term care admission processes preferred
• Strong customer service, relationship-building, and communication skills
• Excellent organizational, time management, and multitasking abilities
• Ability to work collaboratively with interdisciplinary teams and community referral partners
• Proficiency with electronic medical records (EMR), Microsoft Office, and admissions software
• Strong attention to detail and commitment to confidentiality and professionalism
• Valid driver's license with the ability to travel locally for referral development and community outreach as needed

Benefits

• Competitive compensation
• 401(k)
• Health, dental, and vision insurance
• Paid Time Off (PTO)
• Care Cash Program
• Referral Bonus Program
• Professional development and career advancement opportunities
• Supportive and collaborative work environment

Grow With Us

At Polaris Rehabilitation & Care Center, we are committed to developing leaders who make a meaningful impact on resident care and organizational success. Whether you're expanding your expertise in admissions, business development, or healthcare leadership, we provide opportunities for continued education, mentorship, and professional growth.

About Us

Polaris Rehabilitation & Care Center proudly serves the Cheyenne, Wyoming community by providing exceptional skilled nursing, rehabilitation, long-term care, and post-acute services. Our mission is centered on compassion, dignity, clinical excellence, and improving the quality of life for every resident we serve.

We foster a workplace culture where employees are valued, supported, and empowered to succeed—professionally and personally.

Equal Opportunity Employer

Polaris Rehabilitation & Care Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic in accordance with applicable laws.

Reasonable Accommodation

Polaris Rehabilitation & Care Center is committed to providing reasonable accommodations to individuals with disabilities throughout the application and hiring process. Applicants requiring assistance should contact Human Resources.

Physical Requirements

• Ability to stand, walk, and move throughout the facility for extended periods
• Ability to travel locally to hospitals, physician offices, and community referral events as needed
• Ability to lift and carry marketing materials or office supplies up to 25 pounds as needed
• Ability to respond promptly to admission inquiries and support resident admissions in a fast-paced healthcare environment