Director of Admissions & Patient Access

Harboroaks; Fox Acres (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Harboroaks is seeking an Admissions Director to lead the admissions department, drive the admissions process, and develop revenue-generating strategies for the facility. You will oversee crisis triage, evaluation, intake and admission services, coordinate staff training, ensure regulatory compliance, and act as a clinical liaison with referral sources to improve efficiency and patient care.

Strong communication, leadership, and problem-solving are essential to ensure patient safety and

Qualifications

• Bachelor’s degree in a social services field is required.
• Master’s degree in a social services field or RN preferred.
• Two or more years’ experience in a healthcare admissions role is preferred.

Responsibilities

• Provide leadership to the Admissions Department and cultivate the function of the department as an integrated team.
• Implement the strategic plan of the business development and marketing department as it pertains to admission to the facility and direct potential clients to treatment.
• Provide leadership in addressing quality management issues related to crisis triage, evaluation, intake, and admission to the facility.
• Assign/distribute scheduled evaluations, intakes, or admissions as dictated by request and hospital census.
• Conduct quality assurance and quality improvement programs for all crisis triage, evaluation, intake, and admission services.
• Perform follow-up communication functions and generate recommendations for organizational leadership.
• Provide orientation, in-service, and continuing education programs for department staff and other internal positions responsible for crisis triage and/or evaluation services.
• Serve as a clinical liaison with referral sources.
• Work to improve efficiency and quality in delivering services within the department, responsible for developing and meeting departmental goals and objectives.
• Ensure that the department is up to date on and compliant with new laws and regulations.
• Train and supervise staff.
• For assigned shift will plan, assign, supervise, and perform required duties to ensure patient safety and the efficiency of the department.
• Prioritization of potential admissions, considering patient needs and the facility’s capability and capacity to meet that needs in the most appropriate manner.
• Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.
• Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members.
• Ensure that EMTALA log, if applicable, is completed for each patient seen by admissions.
• Participate in staff training by serving as a preceptor for new admission team employees.
• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Education

Bachelor’s degree in a social services field

Master’s degree in a social services field or RN preferred

Job description

Harboroaks is seeking an Admissions Director to lead the admissions department, drive the admissions process, and develop revenue-generating strategies for the facility. You will oversee crisis triage, evaluation, intake and admission services, coordinate staff training, ensure regulatory compliance, and act as a clinical liaison with referral sources to improve efficiency and patient care.

Strong communication, leadership, and problem-solving are essential to ensure patient safety and