Director of Admission Systems and Operations

The Chronicle Of Higher Education, Inc.; South Hadley (MA); Hybrid; USD 952 - 142,977; Full time

Job summary

Mount Holyoke College seeks a Director of Admission Systems and Operations to oversee a robust CRM ecosystem, align with enrollment leadership, and drive innovation across the admission operation.

The role focuses on system administration, data governance, and integrating Workday/ERP initiatives while managing a team and collaborating campus-wide to enhance efficiency and service quality throughout the college’s admission processes.

Qualifications

• Bachelor's degree; a minimum of 7 years of experience in admission or a related field.
• Superior oral, analytic, and written communication skills; effective public speaking; an ability to engage with large audiences of prospective students, families, and college counselors.
• Deep experience with and knowledge of Technolutions SlateCRM.
• Expert competency in Google Suite and Microsoft Office.
• Ability to use data to make strategic decisions.
• An understanding of the liberal arts and an ability to communicate its value in a gender-diverse women's college context clearly, cogently, and confidently.
• Sense of humor and ability to remain flexible and nimble in carrying out multiple projects and tasks.

Responsibilities

• Serve as the Slate Captain and primary CRM subject matter expert, overseeing system administration, workflows, user access, and project implementation.
• Act as the Office of Admission's data steward, managing data governance and collaborating with vendors, campus partners, and admission staff.
• Represent Admission on Workday CRM and ERP integration initiatives, ensuring departmental needs are prioritized and supporting future platform integrations.
• Develop business continuity protocols to ensure operational resilience and data integrity.
• Monitor industry trends and implement strategies that enhance admission systems, operations, and organizational effectiveness.
• Develop, implement, and review policies and procedures that support departmental goals and continuous improvement.
• Lead systems and operations functions to ensure efficient, integrated processes across the department.
• Recruit, supervise, coach, and evaluate staff while fostering professional development and high-quality service.
• Promote communication, collaboration, and knowledge sharing across the department.
• Use data analytics and visualization tools to assess performance, support reporting, and inform strategic decision-making.
• Represent the Office of Admission on institutional committees and data governance initiatives, serving as a key cross-functional partner.

Skills

Public speaking

Analytical thinking

Written communication

Collaboration

Education

Bachelor's degree

Master's degree

Tools

Technsolutions SlateCRM

Google Suite

Microsoft Office

Data analytics tools

Job description

Job no:

R-0000003485

Position Title:

Director of Admission Systems and Operations

Faculty or Staff:

Staff

Full Time or Part Time:

Full time

In-Person, Hybrid, or Remote:

Hybrid

Minimum Starting Rate of Pay:

$95,318.00

Rate of pay commensurate with experience

Start Date:

10/01/2026

Job Description:

Under the supervision of the Dean of Admission, the Director of Systems & Operations oversees the development, execution, support, and evaluation of a robust and comprehensive CRM system, working with senior enrollment leadership and colleagues across campus to help them effectively utilize technology within their respective areas of responsibility. The Director focuses the department on innovation, efficiency, and industry-leading technology practices, ensuring the infrastructure and service quality needed for smooth management of the overall admission operation, which receives roughly 6,000 applications annually and operates first year, transfer, and Frances Perkins admission processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the Slate Captain and primary CRM subject matter expert, overseeing system administration, workflows, user access, and project implementation.
• Act as the Office of Admission's data steward, managing data governance and collaborating with vendors, campus partners, and admission staff.
• Represent Admission on Workday CRM and ERP integration initiatives, ensuring departmental needs are prioritized and supporting future platform integrations.
• Develop business continuity protocols to ensure operational resilience and data integrity.
• Monitor industry trends and implement strategies that enhance admission systems, operations, and organizational effectiveness.
• Develop, implement, and review policies and procedures that support departmental goals and continuous improvement.
• Lead systems and operations functions to ensure efficient, integrated processes across the department.
• Recruit, supervise, coach, and evaluate staff while fostering professional development and high-quality service.
• Promote communication, collaboration, and knowledge sharing across the department.
• Use data analytics and visualization tools to assess performance, support reporting, and inform strategic decision-making.
• Represent the Office of Admission on institutional committees and data governance initiatives, serving as a key cross-functional partner.

SKILLS/ KNOWLEDGE/ CERTIFICATIONS:

1. Required

• Bachelor's degree; a minimum of 7 years of experience in admission or a related field.
• Ability to work collegially with a diverse group of students, faculty, staff, and visitors on a daily basis.
• Superior oral, analytic, and written communication skills; effective public speaking; an ability to engage with large audiences of prospective students, families, and college counselors.
• Deep experience with and knowledge of Technolutions SlateCRM.
• Expert competency in Google Suite and Microsoft Office.
• Ability to use data to make strategic decisions.
• An understanding of the liberal arts and an ability to communicate its value in a gender-diverse women's college context clearly, cogently, and confidently.
• Sense of humor and ability to remain flexible and nimble in carrying out multiple projects and tasks.

2. Preferred

• Master's degree; 10 years of experience in technology management, admission, or enrollment management with progressively increasing levels of responsibility.
• Experience working in a selective college/university admission environment.
• Knowledge about and passion for women's colleges and gender-affirming communities.

Hiring Range: $ 95,318.00 - $142,977.00

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.