Director of Administration & Business Support | Full-Time Leadership

Chick-fil-A; Queen Creek (AZ); On-site; USD 32,000 - 65,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Training & Leadership Development

Sundays Off

Professional & Personal Development

Leadership Experience in a High-Volume

Opportunities for Continued Growth

Cross-Functional Business Experience

Opportunity to Improve Systems and Me…

Job summary

Chick-fil-A Ironwood & Ocotillo DTO is seeking a Director of Administration & Business Support for a full-time leadership role in the Queen Creek, AZ area. The position focuses on building systems, coordinating projects, and supporting leaders across operations, hospitality, marketing, HR, and more.

Compensation is $23–$47 per hour with Sundays off and opportunities for professional development. The role emphasizes ownership, accountability, and strategic impact, with a focus on improving

Qualifications

• Candidates should be comfortable working with computers, spreadsheets, documents, email, digital systems, and business communication.
• Strong written communication, organization, time management, and attention to detail are important for success in this role.

Responsibilities

• Lead Administrative Operations: support the organization and execution of key administrative functions; maintain accurate records and documentation; manage calendars, deadlines, meetings, and communications; coordinate projects from start to finish; create systems to improve organization and accountability.
• Support Restaurant Leadership: provide administrative support to the Operator and Director team; help leaders stay organized; prepare documents, reports, spreadsheets, and communications; coordinate meetings and initiatives; track action items and ensure commitments are completed.
• Improve Systems & Processes: evaluate administrative processes; develop organized systems for tracking information and deadlines; create templates, checklists, trackers, and tools; maintain documentation of processes.
• Manage Data & Reporting: maintain spreadsheets and business records; assist with data collection and organization; prepare recurring reports; identify missing information and follow up; help leadership make informed decisions.
• Support Business Projects: assist with special projects; coordinate across departments; organize vendor and community communications; manage timelines; take ownership and communicate progress.

Skills

Highly Organized

Detail-Oriented

Accountable

Professional

Proactive

Resourceful

Technology-Comfortable

Efficient

Collaborative

Growth-Minded

Job description

Director of Administration & Business Support | Full-Time Leadership

Chick-fil-A Ironwood & Ocotillo DTO

$23–$47/hour | Full-Time | Leadership | Benefits | Closed Sundays

Create Organization. Strengthen Systems. Support the Business.

Behind every successful restaurant is a strong administrative foundation.

At Chick-fil-A Ironwood & Ocotillo, the Director of Administration & Business Support plays an important role in keeping our organization efficient, organized, professional, and prepared for continued growth.

This position is designed for a highly organized, detail-oriented professional who enjoys building systems, managing information, coordinating projects, solving problems, and supporting leaders across multiple areas of the business.

This is more than an administrative assistant position. It is aleadership role with ownership, accountability, and responsibility for helping our organization operate effectively.

If you enjoy creating structure, improving processes, and helping a growing organization stay organized and efficient, we want to meet you.

Why Join Our Leadership Team?

• Competitive Pay:$23–$47/hour
• Full-Time Leadership Position
• Health, Dental & Vision Insurance
• Paid Training & Leadership Development
• Sundays Off
• Professional & Personal Development Opportunities
• Leadership Experience in a High-Volume Business
• Opportunities for Continued Growth
• Cross-Functional Business Experience
• Opportunity to Improve Systems and Make a Measurable Impact

What You'll Do

Lead Administrative Operations

• Support the organization and execution of key administrative functions
• Maintain accurate, organized, and professional records and documentation
• Help manage calendars, deadlines, meetings, communications, and recurring business responsibilities
• Coordinate administrative projects from beginning to completion
• Create systems that improve organization, communication, and accountability
• Ensure important tasks and deadlines receive consistent follow-through
• Maintain confidentiality when working with sensitive business or Team Member information

Support Restaurant Leadership

• Provide administrative support to the Operator and Director team
• Help leaders stay organized and informed
• Prepare documents, reports, spreadsheets, communications, and other business materials
• Coordinate meetings, projects, follow-ups, and leadership initiatives
• Track action items and help ensure commitments are completed
• Communicate professionally with Team Members, vendors, community partners, and other contacts
• Help connect departments and improve communication throughout the organization

Improve Systems & Processes

• Evaluate existing administrative processes and identify opportunities for improvement
• Develop organized systems for tracking information, projects, documents, and deadlines
• Help reduce unnecessary administrative work through better processes
• Create templates, checklists, trackers, and tools that improve consistency
• Identify recurring problems and help develop long-term solutions
• Maintain clear documentation of important processes and procedures

Manage Data & Reporting

• Maintain accurate spreadsheets, trackers, and business records
• Assist with collecting and organizing operational and administrative data
• Prepare recurring reports for leadership
• Identify missing information, inconsistencies, or areas requiring follow-up
• Help leadership use accurate information to make better decisions
• Maintain strong attention to detail when entering, reviewing, and reporting information

Support Business Projects

• Assist with special projects and restaurant initiatives
• Coordinate with Directors across operations, hospitality, marketing, training, HR, and other areas of the business
• Help organize vendor and community communications when needed
• Maintain project timelines and follow-up
• Take ownership of assigned responsibilities and communicate progress consistently
• Adapt to changing priorities as the needs of the business evolve

What We're Looking For

We're looking for someone who is:

• Highly Organized— naturally creates structure and keeps details from falling through the cracks
• Detail-Oriented— values accuracy and catches inconsistencies
• Accountable— takes ownership and follows through
• Professional— communicates clearly and handles information appropriately
• Proactive— identifies what needs to be done rather than waiting to be asked
• Resourceful— finds solutions when challenges arise
• Technology-Comfortable— learns systems and software quickly
• Efficient— looks for better ways to organize and complete work
• Collaborative— works effectively with multiple leaders and departments
• Growth-Minded— welcomes feedback and seeks continued development

Skills & Experience

Previous experience in one or more of the following areas is preferred:

• Business administration
• Office management
• Administrative support
• Project coordination
• Human resources support
• Operations
• Executive assistance
• Data management
• Scheduling
• Customer service
• Restaurant, hospitality, or retail administration

Candidates should be comfortable working with computers, spreadsheets, documents, email, digital systems, and business communication.

Strong written communication, organization, time management, and attention to detail are important for success in this role.

Schedule & Availability

This is afull-time leadership position.

Applicants should be prepared to:

• Maintain consistent full-time availability
• Work primarily during hours that support administrative and business needs
• Have flexibility to support restaurant operations when necessary
• Have availability onFridays and Saturdays as business needs require
• Maintain dependable, year-round availability
• Adjust priorities as business needs change

Chick-fil-A is closed on Sundays.

More Than Administrative Work

This position isn't about simply completing a list of tasks.

The Director of Administration & Business Support is expected to understand the business, anticipate needs, create better systems, and help our leadership team operate more effectively.

We want someone who doesn't simply ask:

“What do you need me to do?”

We want someone who also asks:

“How can we make this easier, more organized, and more effective going forward?”

Ready to Make an Impact?

$23–$47/hour. Full-time. Benefits. Professional development. Sundays off.

Most Chick-fil-A® restaurants are operated by independent franchised business owners who make their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.