Director of Account Management

Story Terrace Inc.; New York (NY); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Join a leading gift sending platform as a Director of Account Management in a remote role, focusing on maintaining and expanding commercial relationships. You'll lead a team to provide exceptional service while driving growth within our key accounts, ensuring success in a culture-first environment.

Benefits

Competitive salary with generous stock options.

Unlimited PTO.

401(k) matching program.

Dental, audio, visual & life insurance.

Hybrid working.

Friendly working culture.

Qualifications

• At least 4 years' experience leading a revenue targeted Account Management team.
• Extensive experience in liaising with stakeholders at SMB and Enterprise level.
• Experience in managing multi-location teams.

Responsibilities

• Hiring, Training, and Performance Managing a team of Account Managers.
• Identifying predictive factors that drive non-renewal.
• Driving a clear, consistent client escalation process.

Skills

Leadership

Performance Management

Stakeholder Liaison

Data Driven

Job description

About us

Reachdesk is a cutting edge B2B gift sending platform that allows companies to deliver e-gifts, gifts and bespoke merchandise that build deeper connections with customers, prospects and employees at the click of a button. We integrate seamlessly with sales and marketing tech stacks, enabling companies to deliver moments that matter at scale, globally, throughout the entire customer lifecycle. Working with some of the world’s leading brands, we're assembling a world-class global team across London, Lisbon and New York - and we're looking for our new Director of Account Management!

This is a remote role but the successful candidate will be based within the EDT time zone.

About the role

As Director of Account Management at Reachdesk, you will be responsible for maintaining and expanding Reachdesk’s commercial relationships with our constantly growing number of active accounts. You will lead a team of Account Managers to accomplish this goal by training them to provide customers a regular understanding of how Reachdesk impacts their business, new innovations in our technology, and opportunities to expand Reachdesk’s capabilities further.

As the leader of all aspects of a client’s commercial agreement, Reachdesk customers will rely on you to validate Reachdesk’s broad feature set including eGifting, branded merchandise, warehousing, and event logistics. You will work directly under our Chief Customer Officer and interface regularly with other directors and team leads within Reachdesk’s Customer Organization. You will also be expected to own your own a book of business of key accounts.

The ideal candidate is a natural leader who understands how to inspire and motivate a team to achieve successful outcomes, a trusted advisor that our customers respect, and a data driven learner that can identify opportunities within a diverse business portfolio.

Key responsibilities include:

• Hiring, Training, and Performance Managing a team of Account Managers across the UK and US responsible for renewing and growing Reachdesk’s global portfolio of current customers
• Identifying predictive factors that drive non-renewal and working closely with our other Customer Team leads on how to resolve these factors proactively
• Implementing processes that ensure Account Managers can provide the best possible service to our clients
• Develop automated methodologies to identify and outreac
• Individually own client relationships with key Reachdesk customers and be responsible for renewing and growing these accounts
• Driving a clear, consistent client escalation process that ensures customers receive the services they need to guarantee client renewal

About you

• At least 4 years' experience leading a revenue targeted Account Management team
• A natural understanding of how to identify, hire, and foster a performance driven team
• Extensive experience in liaising with stakeholders at SMB and Enterprise level.
• An accomplished track record in growing a team in a fast growing scale-up environment.
• Expertise in training selling, upselling and cross selling best practices.
• Strong industry knowledge with good insight into the latest trends.
• Data driven and able to report performance and create actionable roadmaps.
• Experience in managing multi location teams.
• High character and able to integrate within a culture-first organisation.

About the benefits

• Here are just some of the benefits!
• Competitive salary with generous stock options.
• Unlimited PTO.

• Hybrid working.
• 401(k) matching program.
• Dental, audio, visual & life insurance.
• A super friendly working culture populated by fun and dedicated people.

**We believe that a diverse team will help us achieve our mission sooner and we're actively seeking applications from candidates of all backgrounds. For cash compensation, we set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar size and stage companies. Final offer amounts are determined by multiple factors including candidate experience and expertise, and may vary from the amounts listed above.