Director Account Management

Concentrix; Tennessee; Remote; USD 140,000 - 175,000; Full time

Job summary

A leading customer experience solutions company is seeking a Director of Account Management to enhance growth and profitability in strategic partnerships. This role focuses on managing relationships within the technology sector, achieving revenue targets, and ensuring client satisfaction. Offering a competitive salary package and benefits, it’s a great opportunity for those with extensive experience in account management and technology.

Benefits

Medical insurance

401(k) plan

Paid time off

Vision and dental insurance

Performance incentives

Qualifications

• Proven success managing large enterprise accounts, preferably within the Salesforce ecosystem.
• Minimum five years in outsourcing, sales, or consulting.
• Experience in the Technology sector is highly desirable.

Responsibilities

• Serve as the primary liaison between clients and internal teams.
• Build and maintain long-term relationships with stakeholders.
• Lead account planning, forecasting, and pipeline development.

Skills

Relationship Building

Financial Acumen

Sales Strategy

Client Satisfaction

Education

BA/BS or equivalent experience

Tools

Salesforce

Job description

Job Title: Director, Account Management

Concentrix is seeking a Director of Account Management to foster growth and profitability in strategic global partnerships. This role focuses on achieving revenue, margin targets, and ensuring client satisfaction.

About Concentrix: A global leader in customer experience solutions, serving over 95 Fortune 500 clients and 2000+ worldwide. Our vision is to be the top customer engagement services company, driven by diversity, talent, creativity, and technology.

Role Overview: The Director will manage strategic accounts, primarily within the Technology Sector, overseeing client strategies, relationships, operational performance, and revenue growth. The role involves selling and delivering outsourced customer experience solutions, including contact centers, software, analytics, and related services.

Key Responsibilities:

1. Serve as the primary liaison between clients and internal teams.
2. Build and maintain long-term relationships with stakeholders and sponsors.
3. Identify and develop new business opportunities.
4. Lead account planning, forecasting, and pipeline development.
5. Collaborate with solution and delivery teams to develop proposals and close deals.
6. Stay informed on client initiatives, industry trends, and the competitive landscape.
7. Implement a comprehensive sales strategy covering various services.
8. Achieve positive results in a matrixed environment, both internally and externally.

Qualifications & Experience:

• Proven success managing large enterprise accounts, preferably within the Salesforce ecosystem.
• Strong knowledge of Salesforce products such as Sales Cloud, Service Cloud, Marketing Cloud.
• Experience with partner channels is a plus.
• Ability to build relationships at all organizational levels, including executives.
• Financial acumen related to forecasting and revenue recognition.
• Willingness to travel (~25%).
• Minimum five years in outsourcing, sales, or consulting.
• Education: BA/BS or equivalent experience.
• Experience in the Technology sector is highly desirable.

Compensation & Benefits: Salary range of $140,000 - $175,000 plus performance incentives. Benefits include medical, dental, vision, 401(k), paid time off, and holidays. Application deadline: July 6, 2025.

Location: USA, TN, Work-at-Home

Additional Information: Requires operating office equipment; work is sedentary. Equal opportunity employer. For privacy and accommodation requests, visit our website links provided.