Director, Network Operations & Analytics

Sacbar; North Carolina; On-site; USD 140,000 - 190,000; Full time

Job summary

Collaborative Health Network, LLC (CHN) is a clinically integrated network in North Carolina focused on value-based care, quality outcomes, and provider engagement. The Director of Network Operations will be CHN's senior leader overseeing network operations, analytics, technology enablement, and performance improvement to advance strategic growth and provider experience.

Reporting to the COO, this role leads governance reporting, vendor relationships, and the implementation of Care Management

Qualifications

• Bachelor’s degree in healthcare or related field.
• Minimum of seven years of progressively responsible experience in healthcare operations, provider network management, analytics, value-based care, technology administration, or healthcare consulting.
• Minimum of five years of leadership experience.
• Experience with provider engagement, healthcare technology platforms, and performance reporting.
• Experience presenting to executive leadership, committees, or Governance Boards.

Responsibilities

• Lead analytics strategy, performance reporting, and dashboard development across quality, value-based care, total cost of care, utilization, payer performance, and strategic initiatives.
• Translate complex data into actionable insights for executive leadership, committees, providers, and Board decision-making.
• Lead and manage technology and data vendor relationships, contracts, performance expectations, and ongoing optimization activities.
• Serve as operational owner and primary administrator of CHN's Care Management Platform.
• Serve as operational owner and primary administrator of CHN Connect, including referral management workflows, provider adoption, optimization, training, and reporting.
• Develop, monitor, and report network performance metrics, KPIs, and organizational scorecards.
• Identify and implement technology solutions and operational improvements that enhance network effectiveness and provider experience.
• Lead provider onboarding, education, training, and technical assistance efforts across CHN's provider network.
• Oversee and perform network support operations, including help desk performance, issue resolution, stakeholder support, and service quality.
• Develop strategies to strengthen provider engagement, participation, satisfaction, and network quality.
• Establish and maintain service standards and customer experience expectations across network operations.
• Collaborate with providers, payers, and community partners to advance quality, operational, and value-based care objectives.
• Monitor provider utilization of network technologies and identify opportunities for engagement and performance improvement.
• Chair the CHN Connect Operations Committee and Co-chair the Network Committee; prepare executive reports and Board presentations.

Skills

Healthcare Operations

Healthcare Analytics

Technology Administration

Vendor & Relationship Management

Committee & Governance Leadership

Education

Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Health Informatics, Data Analytics, Information Systems, or a related field

Master's degree (MHA, MBA, MPH, or related field)

Tools

Care Management Platform

Referral management platforms

Job description

Collaborative Health Network, LLC (CHN) is a clinically integrated network in North Carolina focused on value-based care, quality outcomes, and provider engagement. The Director of Network Operations will be CHN's senior leader overseeing network operations, analytics, technology enablement, and performance improvement to advance strategic growth and provider experience.

Reporting to the COO, this role leads governance reporting, vendor relationships, and the implementation of Care Management