Director National Account Management - North Texas

Health Care Service Corporation; Richardson (TX); Hybrid; USD 131,000 - 197,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Health Care Service Corporation is seeking a senior account management leader to direct a national team serving hundreds to thousands of members. The role combines strategic planning with hands-on leadership in a hybrid office setting, requiring in-office presence three days per week.

You will drive retention, profitability, and cross-functional collaboration while maintaining deep knowledge of HCSC products and market trends. Travel nationwide is expected to support major national accounts.

Qualifications

• Bachelor Degree OR 4 years' experience selling managed care products.
• Current, valid State Insurance Agent License.
• 8 years of experience with selling group health managed care products and in managed care account management or servicing including major/national accounts.
• 1 year of management experience in national/enterprise market in sales/account management or 3 years management experience in the healthcare industry.
• Experience managing a book of business for profitability.
• Leadership, marketing and account management techniques; sales/marketing strategy development.
• Knowledge of managed care products, processes, and trends.
• Management of complex group health managed care accounts.
• Mentoring skills.
• Ability and willingness to travel.
• Customer service oriented and customer service skills to address customer needs, build customer relations, and make sound decisions.
• Skills to build broker relations.
• Negotiation, presentation, sales, and financial skills.
• Verbal and written communication skills to manage team, negotiate, build relationships internally and with clients and business writing.
• Overseeing the annual budget and allocating resources for various projects and operational needs.
• Translating needs and initiatives into compelling business cases.
• Conducting cost-benefit analyses to justify investments and ensure ROI.

Responsibilities

• Direct achievement of the goals and objectives in the attainment of retention of profitable business, sale of new product lines, and servicing of existing accounts for major/national markets.
• Develop short and long term account management strategies on an interdivisional and departmental basis in order to accomplish corporate goals.
• Meet objectives to increase profitability.
• Work closely with other Sales/Marketing staff, support staff, and involved departments to facilitate implementation and service support for departmental Accounts.
• Provide assistance on problem situations with regard to the retention of existing business, customer service, and financial matters.
• Maintain extensive knowledge of HCSC products, services, systems, and processes.
• Maintain knowledge of competitor's products and insurance trends.

Skills

Leadership

Negotiation

Communication

Sales strategy

Broker relations

Travel willingness

Customer service

ROI analysis

Mentoring

Book profitability

Education

Bachelor degree

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for directing, motivating and maintaining a dedicated and professional account management team (2000-10,000 eligible members). The position is accountable for the team meeting or exceeding established retention and profitability goals for the region and for servicing of accounts. Ability and willingness to travel nationally. Please note: This is a HYBRID position and requires in-office hours 3 days a week at the respective office location.

Responsibilities include: 1. Direct achievement of the goals and objectives in the attainment of retention of profitable business, sale of new product lines, and servicing of existing accounts for major/national markets. 2. Develop short and long term account management strategies on an interdivisional and departmental basis in order to accomplish corporate goals. 3. Meet objectives to increase profitability. 4. Work closely with other Sales/Marketing staff, support staff, and involved departments to facilitate implementation and service support for departmental Accounts. 5. Provide assistance on problem situations with regard to the retention of existing business, customer service, and financial matters. 6. Maintain extensive knowledge of HCSC products, services, systems, and processes. 7. Maintain knowledge of competitor's products and insurance trends.

Job Requirements

• Bachelor Degree OR 4 years' experience selling managed care products and/or managed care account management.
• Current, valid State Insurance Agent License.
• 8 years of experience with selling group health managed care products and in managed care account management or servicing including major/national accounts.
• 1 year of management experience in national/enterprise market in sales/account management or 3 years management experience in the healthcare industry.
• Experience managing a book of business for profitability.
• Leadership experience; marketing and account management techniques; sales/marketing strategy development.
• Knowledge of managed care products, processes, and trends.
• Management of complex group health managed care accounts.
• Mentoring skills.
• Ability and willingness to travel.
• Customer Service oriented and customer service skills to address customer needs, build customer relations, and make sound decisions.
• Skills to build broker relations
• Negotiation, presentation, sales, and financial skills.
• Verbal and written communication skills to manage team, negotiate, build relationships internally and with clients and business writing.
• Overseeing the annual budget and allocating resources for various projects and operational needs.
• Translating needs and initiatives into compelling business cases.
• Conducting cost-benefit analyses to justify investments and ensure ROI.

Preferred Job Requirements

• Bachelor degree in Marketing or Business Administration.

LI-HYBRID

LI-AZ1

Compensation: $131,000.00 - $196,500.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.