Director, NA Labor Optimization & Workforce Analytics

Circle K Stores Inc.; United States; On-site; USD 180,000 - 280,000; Full time

Job summary

Circle K Stores Inc. seeks a Director of North America Labor Optimization in Columbus, IN, or any BU office. The role leads labor strategies, governance, planning, and analytics across North America to boost productivity and efficiency.

You will standardize budgeting, forecasting, hours, and contract labor, while partnering with BU leaders, Finance, HR, and Operations to align priorities and drive measurable outcomes. 10+ years in related leadership roles are expected.

Qualifications

• Bachelor's degree in Business, Finance, HR, Operations, Analytics, or related field preferred.
• Equivalent experience may be substituted.
• 10+ years of relevant experience, including a minimum of 7 years of leadership responsibility.
• Demonstrated experience leading workforce planning, labor optimization, workforce analytics, operations, finance, or transformation initiatives.
• Experience leading large-scale, cross-functional transformation programs.
• Experience implementing analytics, automation, AI, or technology-enabled workforce solutions preferred.
• Strong financial acumen, business case development, and executive presentation skills.
• Ability to travel as business needs require.

Responsibilities

• Establish and maintain a single source of truth for labor reporting, planning, and performance measurement across North America.
• Standardize methodologies for labor budgeting, forecasting, scheduled hours, contract labor, temporary help expenses, and labor-related financial reconciliation.
• Develop labor assumptions, reporting standards, performance measures, and governance routines with input from BU, Finance, HR, and Operations leaders to balance enterprise consistency with local operating needs.
• Design and maintain labor planning tools and reporting that provide visibility into labor spend, productivity, overtime, contract labor, variances, and financial impact.
• Support labor forecasting and workforce planning processes through data-driven analysis and predictive modeling.
• Review labor performance trends with BU leaders, incorporate local operating insight, and recommend practical opportunities to improve productivity and operational efficiency.
• Build and prioritize a pipeline of labor optimization opportunities informed by BU needs and enterprise priorities.
• Evaluate opportunities with BU input using financial, operational, and workforce data to clarify value, timing, risks, ownership, and implementation requirements.
• Design, pilot, validate, and scale labor optimization initiatives in coordination with BU teams, supporting adoption, measurable results, and continuous improvement.
• Utilize workforce analytics, labor modeling, and market intelligence to support staffing, scheduling, and labor productivity strategies.
• Identify opportunities to leverage automation, AI, and technology solutions to enhance workforce planning and labor management capabilities.
• Translate complex labor data into actionable insights and recommendations for business leaders.
• Maintain productive working relationships with BU leaders through regular planning discussions, operating reviews, and clear communication on labor priorities and trade-offs.
• Support leaders in understanding labor performance, identifying opportunities, and developing action plans.
• Serve as a trusted advisor to senior leaders on workforce optimization, labor planning, and transformation initiatives.

Skills

Labor analytics

Forecasting

Workforce planning

Financial analysis

Executive communication

Education

Bachelor's degree in Business or related field

Tools

ERP systems

Data visualization tools (Tableau/Power BI)

Job description

Circle K Stores Inc. seeks a Director of North America Labor Optimization in Columbus, IN, or any BU office. The role leads labor strategies, governance, planning, and analytics across North America to boost productivity and efficiency.

You will standardize budgeting, forecasting, hours, and contract labor, while partnering with BU leaders, Finance, HR, and Operations to align priorities and drive measurable outcomes. 10+ years in related leadership roles are expected.