Director, Mortgage Servicing Transformation & Execution

Newrez; Tempe (AZ); On-site; USD 119,600 - 219,120; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement plan with employer?"

Paid Time Off

Job summary

Newrez in Tempe, AZ seeks a Director of Project Management focusing on Servicing System Transformation & Conversion to lead enterprise mortgage servicing platform changes from strategy to implementation.

You will govern programs, communicate with executives, manage cross-functional teams, and ensure readiness across Operations, Technology, Risk, and Finance.

Ideal candidates bring 10+ years in mortgage banking, 7+ years transforming large programs, and PMP certification.

Qualifications

• Bachelor’s degree preferred.
• PMP certification preferred.
• 10+ years of mortgage banking experience.
• 7+ years leading enterprise transformation or strategic programs.
• Deep knowledge of mortgage servicing operations.
• Prior experience leading large-scale mortgage servicing system conversions.
• Experience implementing servicing platforms or major enterprise technology transformations.
• Experience supporting executive leadership and Board-level governance.
• Experience leading enterprise PMO governance practices.
• Experience managing enterprise programs exceeding $10M preferred.

Responsibilities

• Lead enterprise mortgage servicing platform conversion program from initiation through post-production stabilization.
• Develop and maintain integrated program plans, executive roadmaps, milestones, dependencies, and critical path activities.
• Drive enterprise-wide alignment across Operations, Servicing, Technology, Risk, Compliance, Finance, Legal, Customer Experience, and Vendor organizations.
• Ensure successful execution of complex, multi-year transformation initiatives.
• Serve as the primary executive liaison for servicing conversion programs and prepare executive materials.
• Lead Executive Steering Committee meetings and governance forums; provide concise executive communications.
• Track program financials, scope changes, and strategic milestones; maintain RAID and decision logs.

Skills

Mortgage servicing

Executive presence

PMO governance

Stakeholder management

Risk management

Education

Bachelor’s degree

PMP certification

Job description

Newrez in Tempe, AZ seeks a Director of Project Management focusing on Servicing System Transformation & Conversion to lead enterprise mortgage servicing platform changes from strategy to implementation.

You will govern programs, communicate with executives, manage cross-functional teams, and ensure readiness across Operations, Technology, Risk, and Finance.

Ideal candidates bring 10+ years in mortgage banking, 7+ years transforming large programs, and PMP certification.