Senior Program Manager Loan Servicing

CGS Business Solutions; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

CGS Business Solutions is looking for an experienced Senior Program Manager to oversee large-scale loan servicing platform initiatives. The ideal candidate should possess a deep understanding of mortgage technology and program management, with over 8 years of experience driving complex migrations from design to execution.

The role involves coordinating cross-functional teams, ensuring successful delivery of program milestones, and providing strategic oversight in servicing platform implementations.

Qualifications

• 8+ years of Program Management experience leading large-scale mortgage technology initiatives.
• Strong hands-on expertise with mortgage loan servicing platforms and servicing operations.
• Experience managing servicing platform migrations such as Sagent, MSP ICE/ISIS, or equivalent.

Responsibilities

• Lead enterprise-level loan servicing platform implementations and migrations.
• Drive program design, implementation strategy, and milestone planning.
• Coordinate cross-functional teams to ensure successful delivery.

Skills

Program Management

Mortgage Technology Expertise

Servicing Operations

Communication Skills

Risk Mitigation

Education

Bachelor’s degree in Business, Technology, Finance, or related field

Tools

Agile

SCRUM

PMP Certification

Job description

Our nationwide Financial Services customer is seeking an experienced Senior Program Manager with deep expertise in mortgage loan servicing platforms, large‑scale servicing migrations, and enterprise implementation programs. This individual will serve as both a strategic leader and hands‑on subject matter expert, driving complex servicing platform initiatives from program design through execution and post‑implementation support.

Responsibilities

• Lead enterprise‑level loan servicing platform implementations and migration programs from initiation through production stabilization.
• Manage complex servicing conversions including Sagent to MSP ICE/ISIS migrations or comparable servicing platform transitions.
• Serve as a hands‑on program leader providing detailed program oversight, governance, issue resolution, and delivery execution.
• Drive program design, implementation strategy, roadmap development, and milestone planning.
• Coordinate cross‑functional teams including technology, servicing operations, business analysts, vendors, QA, and executive leadership.
• Provide subject matter expertise (SME) related to mortgage servicing platforms, servicing workflows, and operational impacts.
• Oversee timeline management, dependencies, risk mitigation, escalation management, and executive reporting.
• Support servicing platform configuration activities and collaborate closely with technical teams during implementation and testing phases.
• Lead LOS (Loan Origination System) and CRM implementation initiatives tied to servicing transformation programs.
• Ensure data mapping, integration validation, and migration readiness activities are completed successfully.
• Facilitate program status meetings, steering committees, and stakeholder communications.
• Partner with third‑party vendors and implementation partners to ensure successful delivery and alignment with business objectives.
• Support UAT planning, go‑live readiness, cutover activities, and post‑production stabilization efforts.
• Drive process improvement initiatives and establish best practices for future servicing migrations and implementations.

Requirements

• 8+ years of Program Management experience leading large‑scale mortgage technology initiatives.
• Strong hands‑on expertise with mortgage loan servicing platforms and servicing operations.
• Proven experience managing servicing platform migrations such as Sagent, MSP ICE/ISIS, or equivalent servicing systems.
• Deep understanding of mortgage servicing lifecycle, servicing transfers, and operational workflows.
• Experience leading LOS implementations, CRM implementations, and servicing transformation initiatives.
• Strong technical aptitude with ability to support configuration discussions, integrations, and data mapping activities.
• Demonstrated experience managing enterprise implementation timelines, budgets, dependencies, and risk mitigation.
• Ability to operate as both strategic program leader and detailed execution‑focused manager.
• Experience working with mortgage technology consulting or implementation firms preferred.
• Strong communication and executive presentation skills.
• Experience collaborating with vendors, engineering teams, servicing operations, and business stakeholders.
• PMP, Agile, Scrum, or related certifications preferred.
• Bachelor’s degree in Business, Technology, Finance, or related field preferred.

Preferred Background

• Loan servicing platform implementations
• Servicing platform migrations
• LOS implementations
• CRM implementations
• Mortgage technology transformation programs