Director, Mortgage Operations

Premier America Credit Union; Chatsworth (GA); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Competitive pay

Subsidized health care

Paid vacation, holiday, and sick time

401k Retirement Saving Plan with employer match

Educational Assistance Program

Job summary

Premier America Credit Union is looking for a Director of Mortgage Operations based in Chatsworth. This role directs all mortgage lending operations, including processing, underwriting, and funding, while enhancing member service. The ideal candidate has over 10 years of experience in mortgage, leadership skills, and a Bachelor's degree is preferred.

Responsibilities include overseeing operations, developing new lending products, and analyzing data for compliance. Competitive pay, including a salary range of $150,000–$175,000 annually, along with excellent benefits are offered.

Qualifications

• 10+ years of mortgage underwriting, processing, closing, and/or funding experience with progressive leadership.
• Management experience with a proven ability to train and develop employees.
• Extensive knowledge of government programs, underwriting guidelines, and compliance regulations.

Responsibilities

• Direct and coordinate all mortgage lending operations activities.
• Analyze data and present reports to leadership and regulatory agencies.
• Develop and implement new lending products aligned with strategic goals.

Skills

Mortgage underwriting

Leadership

Process management

Lending products knowledge

Regulatory compliance

Education

Bachelor’s degree in business, accounting, finance, or related field

Job description

Description

Director, Mortgage Operations – Chatsworth

Overview

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth.

The Director, Mortgage Operations directs and coordinates all mortgage lending operations activities within the mortgage loan function, including processing, underwriting, and funding. This position leads pipeline management, closing/shipping/boarding, and acts as a partner to Mortgage sales to meet business goals and ensure compliance with the credit union's lending policies. This role is also focused on process improvements to enhance member service and efficiencies within the lending department.

About the Job

• Partners with mortgage sales and other lending andservice functions in the credit union to enhance workflows, communication and member experience related to mortgage loans.
• Provides strategic oversight including but notlimited to: processing, underwriting, and funding functions within the Real Estate division. Leads operational execution and performance across multiple teams, ensuring alignment with enterprise goals and regulatory standards.
• Partners cross functionally across the organizationto develop and implement new lending products and programs that align with strategic business plans.
• Reviews regulations related to mortgages andimplements new procedures within the department to stay compliant.
• Analyzes data and presents reports to leadership and various governmental agencies and auditors.
• Provides input into annual department budget andmonitors performance to standards throughout the year. Manages multiple third-party relationships to provide excellent member access to lending products.

Requirements

• 10+ years of mortgage underwriting, processing, closing, and/or funding experience with progressive leadership experience
• Management experience with demonstrated ability to effectively train and develop employees
• Demonstrated ability to create and manage effective processes
• Experience working within a structure and discipline of a large bank or credit union with mature operations
• Extensive knowledge of government programs, underwriting guidelines as well as those of other conventional investors, state/local bond programs and mortgage insurers
• Knowledge of lending products, policies and procedures, underwriting requirements, conventional and governmental loan requirements, operations, and compliance regulations
• Understanding of real estate appraisals, title reports, and real estate transactions
• Formal leadership training
• Bachelor’s degree in business, accounting, finance, or related field preferred.

Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Equal Opportunity Employer - Veteran/Disabled

Drug-free workplace

Pay Grade Info

The base salary range for this position is $150,000–$175,000 annually, depending on factors such as experience, skills, and qualifications.

Perks Important to You

Team Members enjoy the following rewards and benefits:

• Competitive pay
• Subsidized health care including medical, dental and vision
• FSA and HSA
• Company-Paid Life and A&D insurance
• Discounts on loans (must be a member)
• Paid Vacation, Holiday, and Sick time
• 401k Retirement Saving Plan with a 6% safe harbor employer match
• Educational Assistance Program and more!