Director, Messaging Operations & Automation

Chime Financial, Inc; San Francisco (CA); Hybrid; USD 211,000 - 275,000; Full time

Benefits offered by this job

Backup child care

Commuter benefits

Health and wellbeing benefits

Generous vacation and paid days off

Parental leave

Job summary

Chime seeks a Director of Messaging Operations to build and run the operational engine behind every member message: campaign execution, channel health, deliverability, automation, and governance at scale.

You will lead a growing execution team and partner with MarTech, Growth Engineering, and lifecycle strategy leads to turn strategy into live, high-quality messaging. This is a leadership role with deep technical focus.

Qualifications

• 8+ years in marketing or CRM operations, lifecycle execution, or martech, including 3+ years leading teams.

Responsibilities

• Own the Messaging Operations engine and set its operational strategy across campaign execution, channel health, deliverability, automation, and the platform layer.
• Own the operational process end to end, from intake to launch: build, QA, deployment, and the standards that keep quality and speed high as volume grows.
• Drive the automation and AI-agent roadmap, taking the team from manual execution to supervising and governing automated workflows, and fold what you learn from experimentation into the wider Lifecycle roadmap.
• Own governance for everything that ships: channel standards, deliverability and compliance, and the QA model for automated and agent-driven sending, in a regulated environment where safe sending is non-negotiable.
• Own channel excellence across email, push, in-app, and SMS — health, analytics, opt-in/opt-out, and deliverability. Set the benchmarks the operation runs on, connect them to the business metrics leaders care about, and scout and pilot new channels before we need them.
• Build and lead a growing, increasingly technical team through an execution lead plus channel and platform specialists: set the structure, proactively source talent for your team and across Chime, set clear expectations, and give the team the context and room to own outcomes.
• Act as Lifecycle’s primary stakeholder to MarTech on how we use the platform and what gets built on top of it, partner with Growth Engineering on the build, and work with the lifecycle strategy leads to turn their plans into live messaging.

Skills

Marketing operations

CRM platforms (Braze)

Governance

Automation

Channel deliverability

Leadership

Job description

Chime seeks a Director of Messaging Operations to build and run the operational engine behind every member message: campaign execution, channel health, deliverability, automation, and governance at scale.

You will lead a growing execution team and partner with MarTech, Growth Engineering, and lifecycle strategy leads to turn strategy into live, high-quality messaging. This is a leadership role with deep technical focus.