Director, Member Communications Process Owner

USAA Life Insurance Company; San Antonio (TX); Híbrido; USD 127.000 - 243.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible in-office schedule

Descripción de la vacante

USAA invites a Director, Business Process Owner to oversee the Member Communications Air Traffic Control capability, coordinating processes, technology, business rules, priorities, and enterprise partnerships to prevent competing or overlapping member messages.

You will build and guide a team, monitor performance through KPIs, and drive continuous process improvement while partnering with enterprise teams to prioritize backlogs, develop business cases, and ensure timely delivery.

Formación

• Bachelor's degree or 4 years of relevant education/experience.
• 8 years of business process execution/knowledge/experience.
• 3 years of direct team leadership or management experience.
• Experience leading programs/projects and process owner efforts.
• Experience applying process management in a regulated environment.
• Knowledge of operational risk management practices.
• Strong Lean/continuous improvement background.
• Ability to develop and assess performance metrics.
• Understanding of technology enabling end-to-end processes.

Responsabilidades

• Leads the development and operation of the Member Communications Air Traffic Control capability, coordinating processes, technology, business rules, priorities, and enterprise partnerships.
• Responsible for leading a team focused on process ownership and improving business results by identifying process gaps and opportunities, recommending solutions, and developing and monitoring key process performance indicators.
• Aligns with enterprise partners to define and prioritize the backlog, develop business cases, compete for funding, and ensure execution against business deliverables.
• Defines, develops, and evaluates performance metrics and uses reporting, data, and analytics to measure process and project performance and inform key stakeholders.
• Ensures risk mitigation is a top priority by identifying and resolving risk opportunities and influencing business processes and controls.
• Uses project execution methodologies such as Agile, Six Sigma, Lean, and Waterfall to collaborate with stakeholders and improve or design controlled processes.
• Identifies business process risks and ensures appropriate controls are captured, documented, sustained, and mitigated.
• Builds and oversees a team through recruiting, development, retention, coaching, performance management, and other managerial activities.
• Stays current with emerging technologies and leads continuous process improvement efforts.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Conocimientos

Leadership

Strategic thinking

Communication

Problem solving

Educación

Bachelor's degree or 4 years education/experience

Descripción del empleo

USAA invites a Director, Business Process Owner to oversee the Member Communications Air Traffic Control capability, coordinating processes, technology, business rules, priorities, and enterprise partnerships to prevent competing or overlapping member messages.

You will build and guide a team, monitor performance through KPIs, and drive continuous process improvement while partnering with enterprise teams to prioritize backlogs, develop business cases, and ensure timely delivery.