Lead Business Process Owner - Communications & Claims

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 120,000 - 180,000; Full time

Job summary

USAA Life Insurance Company seeks a Senior Business Process Owner Lead for Communications Ecosystem/Advance Capabilities - Claims Optimization. You will lead planning for highly complex processes, define requirements, design, test, and implement end-to-end business processes.

You will align processes with the overall experience strategy and value delivery, while ensuring risk controls and performance metrics are in place. The role requires in-office presence 4 days per week in a hybrid setup.

Qualifications

• Bachelor's degree or 4 additional years of relevant education/experience.
• 8 years of business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
• Experience applying quality management, process improvement, and problem-solving tools/methodologies.
• Experience implementing and sustaining change/improvements (change champion).
• Extensive hands-on experience with Process Mapping and Modeling and creating/validating process documentation.
• Extensive experience with process management standards/policies, and risk management practices.
• Demonstrated experience with Lean, BPM, or similar methodology.

Responsibilities

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy.
• Ensures alignment with customer and roadmaps.
• Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve performance.
• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
• Guides and influences process re-engineering and technology implementation to enable redesign and innovation.
• Leads overall management of process performance with control limits, KPIs and stakeholder updates.
• Identifies, owns, executes, enhances, and aligns controls to mitigate risks.
• Collects and consolidates demand and identifies opportunities by business portfolio.
• Reviews, advises, and develops communication plans for customers and stakeholders.
• Ensures alignment between internal stakeholders and customers across all process projects.
• Uses data/analytics to deliver insight into process performance and shares best practices.

Skills

Business process management

Process mapping

Change management

Lean / BPM

Data-driven decisions

Education

Bachelor's degree

Job description

USAA Life Insurance Company seeks a Senior Business Process Owner Lead for Communications Ecosystem/Advance Capabilities - Claims Optimization. You will lead planning for highly complex processes, define requirements, design, test, and implement end-to-end business processes.

You will align processes with the overall experience strategy and value delivery, while ensuring risk controls and performance metrics are in place. The role requires in-office presence 4 days per week in a hybrid setup.