Director, Marketing Technology

Pmalladmin; Jericho (NY); Hybrid; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

1-800-FLOWERS.COM, INC seeks a Director of Marketing Technology to architect, scale, and optimize the MarTech ecosystem driving customer acquisition, retention, loyalty, and revenue growth. You will lead a cross-functional team spanning marketing, product, analytics, technology, and executive leadership to implement data-driven omnichannel journeys.

The role focuses on CDP/CRM personalization, AI-driven insights, and enterprise platform governance, with a proven track record in digital

Qualifications

• 10+ years of progressive leadership experience in Marketing Technology, Digital Transformation, Marketing Operations, CRM, Customer Engagement, or related fields.
• Proven success leading MarTech organizations within digital-first retailers, consumer brands, marketplaces, or multi-brand enterprises.
• Demonstrated experience architecting and scaling modern marketing technology ecosystems.
• Strong background in personalization, customer lifecycle marketing, and data-driven customer experiences.
• Experience managing enterprise-level technology roadmaps and cross-functional teams.

Responsibilities

• Develop and execute the enterprise MarTech vision and roadmap aligned with business goals and growth objectives.
• Evaluate, implement, and optimize a scalable marketing technology ecosystem across multiple brands.
• Partner with Marketing, Product, Analytics, Technology, Customer Care, and Executive Leadership teams to drive innovation and customer-centric strategies.
• Serve as the executive sponsor for marketing technology transformation and modernization initiatives.
• Lead strategy and optimization for customer data platforms (CDP), CRM, email, SMS, loyalty, mobile engagement, and lifecycle marketing technologies.
• Drive advanced audience segmentation, identity resolution, customer scoring, and real-time personalization capabilities.
• Implement data-driven omnichannel customer journeys that increase engagement, retention, repeat purchase behavior, and customer lifetime value.
• Champion the adoption of AI and machine learning solutions across personalization, content generation, customer insights, and marketing optimization.
• Establish robust experimentation, attribution, measurement, and predictive analytics frameworks.
• Ensure reliable marketing data infrastructure, governance standards, and enterprise reporting capabilities.
• Oversee integration of MarTech systems with eCommerce platforms, mobile applications, data warehouses, retail systems, and third-party solutions.
• Partner with Technology and Data Engineering teams to ensure scalable architecture, API reliability, and platform performance.
• Drive vendor management, platform governance, training, and change management initiatives.
• Build, mentor, and lead a high-performing team of MarTech professionals, including product managers, marketing technologists, CRM experts, and platform administrators.
• Act as a trusted advisor to senior marketing and business leaders on technology strategy and innovation opportunities.
• Foster collaboration across Marketing, eCommerce, Media, Creative, Customer Experience, Analytics, and Technology organizations.

Skills

MarTech leadership

Digital transformation

CRM & lifecycle marketing

Stakeholder management

Platform governance

Tools

Salesforce Marketing Cloud

Braze

Iterable

Klaviyo

Adobe Experience Cloud

Tealium

Segment

mParticle

Amplitude

GA4

Snowflake

Job description

The Director, Marketing Technology is a strategic and highly technical leader responsible for architecting, scaling, and optimizing the MarTech ecosystem that powers customer acquisition, retention, loyalty, and revenue growth. This role sits at the intersection of marketing, technology, data, product, and analytics, driving innovation while ensuring measurable business impact.

The ideal candidate brings deep expertise in modern marketing technology platforms, customer data strategy, personalization, and omnichannel customer engagement, along with a proven track record of building high-performing teams and leading digital transformation initiatives.

What You'll Do

• Develop and execute the enterprise MarTech vision and roadmap aligned with business goals and growth objectives.
• Evaluate, implement, and optimize a scalable marketing technology ecosystem across multiple brands.
• Partner with Marketing, Product, Analytics, Technology, Customer Care, and Executive Leadership teams to drive innovation and customer-centric strategies.
• Serve as the executive sponsor for marketing technology transformation and modernization initiatives.

Customer Data, Personalization & Lifecycle Marketing

• Lead strategy and optimization for customer data platforms (CDP), CRM, email, SMS, loyalty, mobile engagement, and lifecycle marketing technologies.
• Drive advanced audience segmentation, identity resolution, customer scoring, and real-time personalization capabilities.
• Implement data-driven omnichannel customer journeys that increase engagement, retention, repeat purchase behavior, and customer lifetime value.

AI, Analytics & Measurement

• Champion the adoption of AI and machine learning solutions across personalization, content generation, customer insights, and marketing optimization.
• Establish robust experimentation, attribution, measurement, and predictive analytics frameworks.
• Ensure reliable marketing data infrastructure, governance standards, and enterprise reporting capabilities.
• Oversee integration of MarTech systems with eCommerce platforms, mobile applications, data warehouses, retail systems, and third-party solutions.
• Partner with Technology and Data Engineering teams to ensure scalable architecture, API reliability, and platform performance.
• Drive vendor management, platform governance, training, and change management initiatives.
• Build, mentor, and lead a high-performing team of MarTech professionals, including product managers, marketing technologists, CRM experts, and platform administrators.
• Act as a trusted advisor to senior marketing and business leaders on technology strategy and innovation opportunities.
• Foster collaboration across Marketing, eCommerce, Media, Creative, Customer Experience, Analytics, and Technology organizations.

The expected salary range for this position is $140,000 $150,000 annually. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Featured benefits

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

Requirements

• 10+ years of progressive leadership experience in Marketing Technology, Digital Transformation, Marketing Operations, CRM, Customer Engagement, or related fields.
• Proven success leading MarTech organizations within digital-first retailers, consumer brands, marketplaces, or multi-brand enterprises.
• Demonstrated experience architecting and scaling modern marketing technology ecosystems.
• Strong background in personalization, customer lifecycle marketing, and data-driven customer experiences.
• Experience managing enterprise-level technology roadmaps and cross-functional teams.

Technical Expertise

• Deep knowledge of platforms such as Salesforce Marketing Cloud, Braze, Iterable, Klaviyo, Adobe Experience Cloud, Tealium, Segment, mParticle, Amplitude, GA4, Snowflake, and related technologies.
• Strong understanding of customer data architecture, identity resolution, first-party data strategy, API integrations, and data engineering concepts.
• Experience leveraging AI/ML applications, experimentation frameworks, analytics platforms, and attribution models to drive business outcomes.
• Strategic, innovative thinker with a strong product and technology mindset.
• Exceptional executive presence, communication, and stakeholder management skills.
• Data-driven decision maker with a focus on performance, accountability, and ROI.
• Proven ability to influence across complex organizations and align teams around shared goals and platforms.

Why Join 1-800-Flowers.com?

• Lead enterprise-wide digital transformation for a portfolio of beloved consumer brands.
• Shape the future of personalization, AI-driven marketing, and customer engagement.
• Partner with executive leadership to drive innovation and measurable growth.
• Build world-class customer experiences that inspire meaningful human connections.

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