Director Marketing Operations Alliant Credit Union Job listing

Financialnarrative; Chicago (IL); On-site; USD 149,700 - 256,700; Full time

Benefits offered by this job

Annual performance bonus

Work from home up to 3 days a week

Paid parental leave

Employee discount programs

Paid personal and sick days

11 paid holidays

Job summary

Financialnarrative is seeking a Marketing Operations Lead in Chicago to set a comprehensive marketing strategy and drive operational excellence across multi-product and multi-channel environments. The candidate will lead a team aligned with Alliant's strategic priorities, oversee systems integration, and manage the operational budget for marketing tools.

The ideal applicant must have a strong background in marketing operations, a bachelor's degree, substantial experience in team management, and be ready to enhance the effectiveness of the marketing operations team.

Qualifications

• Minimum 10 years in Marketing Operations or related disciplines.
• 5 years of people management experience.
• Strong understanding of marketing systems and technologies.

Responsibilities

• Set the marketing operations team's priorities and roadmap.
• Oversee implementation and optimization of marketing systems.
• Ensure timely execution of complex campaigns.

Skills

Marketing operations leadership

Cross-functional collaboration

Project management

Data analysis

Team building

Education

Bachelor's in Marketing, Operations, or related

Graduate Degree in Marketing Operations or related

Tools

Marketing systems management tools

Project management tools

Job description

Set enterprise-wide marketing operations strategy and drive operational excellence across a multi-product, multi-channel environment. Ensure Alliant’s marketing systems, workflow infrastructure, governance frameworks, and resource models are scalable, data-driven, and aligned to evolving business priorities.

• Set the marketing operations team’s priorities and roadmap, ensuring alignment to Alliant’s strategic priorities and long‑term growth objectives.
• Architect scalable operating frameworks, governance models standardized workflows, and quality‑assurance protocols to ensure a well‑managed organization
• Support cross‑enterprise operational effectiveness activities, modernizing processes, reducing friction, and enabling organizational speed, accuracy, and accountability
• Oversee the implementation, integration, and optimization of marketing systems and technologies (e.g., workflow platforms, project management tools, creative operations systems, campaign activation tools).
• Partner with IT/engineering to ensure systems are scalable, secure, compliant, and positioned to support future‑state campaign orchestration and personalization needs
• Oversee marketing resource planning, including forecasting, capacity modeling, talent deployment, vendor utilization, and scenario‑based resourcing
• Provide senior‑level visibility into capacity risks, operational constraints, and investment needs to support enterprise demand
• Establish and govern the marketing intake, prioritization, and campaign orchestration process to support high‑volume, multi‑product campaign execution
• Ensure timely, high‑quality execution of complex traditional and digital campaigns and projects/programs across internal teams and external agencies
• Embed performance feedback loops into all workflows, using insights to optimize processes, resource allocation, and operating models
• Strengthen Marketing’s data‑centric culture by ensuring operational KPIs, dashboards, and reporting are leveraged for leadership decision‑making.
• Own the operational budget for marketing tools, technology, licensing, design operations, and external vendor engagements
• Ensure disciplined financial management, including accurate forecasting, business case development, and optimization of operational spending.
• Oversee marketing org operational risk‑mitigation practices, ensuring all marketing activities meet regulatory, legal, and internal audit requirements
• Be accountable for ensuring adherence to Alliant’s governance, risk and compliance guidelines/best practices across marketing’s systems, processes, and campaign workflows
• Drive team culture, collaboration, and organizational health through leadership of team‑building events, offsites, and cross‑functional working sessions
• Lead compliance alignment across systems, processes, and campaign workflows, especially for financial‑services–related marketing
• Plan, oversee and lead the work of the team to meet functional and individual operational objectives and goals. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Responsible for hire, fire, performance, discipline and problem‑resolution decisions

Education & Years of Experience

• Minimum - 4 Years Bachelors inMarketing, Operations or related
• Preferred - Graduate Degree in Marketing Operations or related
• Minimum - 10 Years ofMarketing Operations, Creative Operations, PMO, Process Improvement, or related operational disciplines within a multi-product or multi-channel environment or related
• Minimum - 5 Years of People Management

In Lieu of Education

• 15 Years ofMarketing Operations, Creative Operations, PMO, Process Improvement, or related operational disciplines within a multi-product or multi-channel environment including people management

Typical hiring range:

$149,700.00 to $256,700.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.

Benefits:

Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:

• Annual performance bonus
• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full‑time, regular part‑time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.