Senior Associate Relationship Mgr

Alliant Credit Union; Chicago (IL); Hybrid; USD 48,000 - 74,000; Full time

Benefits offered by this job

Annual performance bonus

Work from home up to 3 days a week

Paid parental leave

Employee discount programs

Time off including paid personal and s

11 paid holidays

Job summary

Alliant Credit Union in Chicago seeks a results-driven lending professional to manage a complex member portfolio and deepen relationships with tailored financial solutions.

You will own the full lending lifecycle—from pipeline to closing—serving as the primary contact for assigned members and coordinating with internal partners to ensure onboarding is seamless and timely. A focus on WOW service and proactive outreach is essential.

Qualifications

• Minimum High School or Equivalent
• Preferred 4 Year Bachelor's Degree in Business, Finance, Communications or related
• Minimum 2 Years of relationship-focused, sales, lending, or financial services role
• Preferred 2 years of Consumer lending, pipeline management, or consultative sales
• Illinois P&C license within 60 days of hire

Responsibilities

• Manage a complex member portfolio, driving lending production and relationship growth
• Own the full lending lifecycle: pipeline management, origination, and closing
• Serve as primary contact, delivering high-touch concierge service
• Retain members by addressing at-risk members with effective solutions
• Coordinate across internal partners to resolve complex issues
• Onboard employment partnership groups smoothly
• Provide white-glove service to new members with personalized outreach
• Liaise between members and internal teams to remove friction
• Deliver curated product and lending solutions aligned to needs
• Maintain accurate documentation of member interactions in required systems
• Share best practices and support continuous improvement
• Deliver WOW member experience by anticipating needs and building trust

Skills

Relationship building

Sales

Financial services

Communication

Customer service

Education

High school diploma

Bachelor's degree in Business/Finance/Communications

Job description

• Manage a complex member portfolio, driving lending production, relationship growth, and engagement. Identify member needs and deliver tailored financial solutions that deepen relationships and support key life events.
• Own the full lending lifecycle, including pipeline management, origination, and closing in alignment with Alliant policies.
• Serve as the primary point of contact for assigned members, delivering high-touch, concierge-level service.
• Act as a retention resource by identifying and addressing at-risk members with effective solutions.
• Resolve complex member issues by coordinating across internal partners to ensure timely, seamless outcomes.
• Serve as the first point of contact for assigned employment partnership groups, ensuring a seamless onboarding and integration experience.
• Provide white-glove service to newly onboarded members, guiding adoption through personalized outreach, education, and proactive outreach engagement.
• Act as a liaison between members and internal teams, removing friction and ensuring a consistent, high-quality onboarding journey.
• Deliver curated product and lending solutions aligned to member needs, accelerating early relationship value and long-term engagement.
• Maintain accurate documentation of member interactions and follow-ups within required systems.
• Contribute to team effectiveness by sharing best practices and supporting continuous improvement.
• Consistently deliver a “WOW” member experience by anticipating needs, exceeding expectations, and building lasting trust in every interaction.

Education &Years of Experience

• Minimum - High School or Equivalent
• Preferred - 4 Year Bachelors Degree in Business, Finance, Communications or related
• Minimum - 2 Years ofRelationship-focused, sales, lending, or financial services role. Delivering personalized, high-touch service and building long-term relationships or related
• Preferred - 2 years ofConsumer lending, pipeline management, or consultative sales

License/Certifications/Training

• Required - Illinois P&C License within 60 days of hire

Typical hiring range: $47,600.00 to $74,000.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.

Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:

• Annual performance bonus
• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.