Director, Marketing & Broker Relations

Brown & Brown; Ephrata (WA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Tuition reimbursement

Paid time off

Professional development

Job summary

Brown & Brown seeks a Director of Marketing & Broker Relations to drive growth, retention, and broker engagement across pooled insurance programs. The role focuses on market intelligence, branding, and stakeholder collaboration to advance value and visibility of the programs.

You will lead outreach, education, and campaigns, manage broker relationships, and represent the firm at industry events. Travel required and remote work possible as needed.

Qualifications

• Bachelor’s degree or equivalent in marketing, business, communications, insurance, public administration, or related field.
• 3+ years in business development, marketing, account management, insurance, member services, broker relations, or similar.
• Proven ability to build productive relationships with brokers, members, partners, and internal stakeholders.
• Strong verbal and written communication; ability to deliver engaging presentations.
• Experience developing outreach, engagement, retention, or growth strategies.
• Ability to analyze market information, trends, feedback, and performance metrics.
• Strong organizational and project management skills; manage follow-up activities and pipelines.
• Team player with initiative and ability to work with minimal supervision.
• Proficiency with Microsoft Office and CRM/tracking systems.
• Willingness to travel for conferences and events.
• Regular and reliable attendance; ability to work remotely as needed.

Responsibilities

• Drive member market share growth initiatives and support the strategic plan.
• Expand broker engagement, interest, and advocacy for all brands.
• Manage prospect pipelines, outreach activities, and growth metrics.
• Build and maintain strong relationships with brokers, members, and partners.
• Facilitate onboarding, education, and engagement with broker agencies and state associations.
• Support member retention through ongoing communication and relationship management.
• Provide input and development of marketing campaigns, educational materials, and communications tools.
• Promote program services and maintain consistent branding and messaging.
• Represent the organization at conferences, industry events, and networking opportunities.
• Monitor market trends, competitor activity, and growth opportunities.
• Prepare reports and recommendations to support strategic decisions.
• Partner with leadership to improve processes and support growth objectives.
• Other duties as assigned.

Skills

Communication skills

Broker relations

Presentation skills

CRM proficiency

Microsoft Office

Travel willingness

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

Brown & Brown seeks a Director of Marketing & Broker Relations to drive growth, retention, and broker engagement across pooled insurance programs. The role focuses on market intelligence, branding, and stakeholder collaboration to advance value and visibility of the programs.

You will lead outreach, education, and campaigns, manage broker relationships, and represent the firm at industry events. Travel required and remote work possible as needed.