Director, Market Service-Line & Growth Strategy

NVA General Practice; United States; On-site; USD 163,000 - 214,000; Full time

Job summary

NVA General Practice is seeking a Director of Service-Line & Growth Strategy to lead market-level growth, defining service mix across GP, specialty, ER/urgent care, and pet services. You will translate opportunities into capacity, equipment, and talent requirements, working with clinical, operations, and finance partners.

The role requires strategic leadership across multiple sites in the US, with a focus on feasibility, ramp planning, and investment considerations.

Qualifications

• Progressive experience in service-line strategy, growth strategy, healthcare strategy, or a comparable role.
• Experience translating a service strategy into capacity, equipment, talent, clinical capability, and capital requirements.
• Ability to work effectively with clinical/medical leaders, operations, talent acquisition, property, growth, and finance partners.
• Experience in veterinary, animal health, specialty or emergency healthcare, or another clinician-led service environment preferred.

Responsibilities

• Own the service-line and growth strategy for priority markets, defining the mix of services across the market network.
• Identify service gaps and growth opportunities across the full continuum of care, distributing services across locations and site types.
• Determine which services should be added, expanded, repositioned, or rationalized based on demand and capabilities.
• Translate the target service model into capacity, equipment, clinical capabilities, staffing, and other capital needs.
• Establish realistic volume, staffing, throughput, and ramp assumptions for new or expanded services.
• Partner with Medical Leadership and Talent Acquisition to assess talent feasibility and sustainability.
• Collaborate with Property Development, Operations, Growth, and Finance to assess feasibility and investment implications.
• Lead the Portfolio Strategy & Investment Governance team to ensure business cases reflect the service-line thesis.

Skills

Service-line strategy

Growth strategy

Cross-functional collaboration

Veterinary/animal health exposure

Education

Bachelor's degree in Business/Finance/Healthcare Administration/Strategy/Operations

MBA or related advanced degree preferred

Job description

NVA General Practice is seeking a Director of Service-Line & Growth Strategy to lead market-level growth, defining service mix across GP, specialty, ER/urgent care, and pet services. You will translate opportunities into capacity, equipment, and talent requirements, working with clinical, operations, and finance partners.

The role requires strategic leadership across multiple sites in the US, with a focus on feasibility, ramp planning, and investment considerations.